Service Area Manager

15 октября 2026 г.

Офис

Lead

Madrid, Spain

Indeed

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Английский обязателен
уровень C1

Описание

Roche is looking for a Service Area Manager for the RDE solutions area covering Andalucía and Extremadura. The role is responsible for technical and operational excellence across all RDE solution segments, developing service models and overseeing field service, repair, maintenance, installations and applications. The manager also supports pre-sales and sales activities together with Key Account Managers and the Commercial Lead, and builds multidisciplinary, self-managing teams.

Обязанности

Manage and supervise service actions to ensure KPI compliance and necessary service delivery personalization, defining improvement actions when required
Continuously evaluate and monitor customers, ensuring satisfaction with service activity
Ensure the team knows, understands and applies defined strategic service lines and commercial priorities
Oversee people development to ensure the best service to customers
Participate in necessary commercial actions
Maintain fluid communication with staff from all Business Areas served, ensuring their satisfaction as internal customers
Control quality of activities performed by subcontracted companies and report service quality information to supplier management heads based on customer feedback
Propose improvements to established processes and actions that increase service tangibility and customer valuation
Support pre-sales and sales activities jointly with Key Account Managers and the zone Commercial Lead
Accelerate new ways of working focused on multidisciplinary teams, collective leadership and accountability

Требования

University degree in Business Administration, Engineering or Health Sciences
Advanced level of Spanish and English
Ability to analyze business aspects and build relationships with the right stakeholders
Residence in Malaga, Granada or Jaen
Solid knowledge and experience in the clinical laboratory environment
Previous experience in team management with proven leadership in implementing complex projects
Skill in multicultural management of teams from different countries
Extensive experience in digital solutions for clinical laboratory management
Leadership, strategic capability, project management and decision-making competencies

Условия

Full-time employment

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