Aftersales Operational Manager

September 28, 2026

Remote

Lead

Warszawa, Poland

May rule you out

Another language required
Polish

Worth knowing

English is required

Description

Multinational high-tech company operating in automotive and new energy is hiring an Aftersales Operational Manager in Poland. The role ensures operational excellence, profitability and performance across the national authorized service network while leading Area Service Managers and driving aftersales projects. The position supports the Aftersales Director on strategic planning, organizational development and cross-functional initiatives. Based in Warszawa, Poland.

Responsibilities

Monitor and optimize operational performance and profitability of authorized service partners
Analyze dealer KPIs, identify performance gaps and drive corrective actions
Monitor and report Aftersales NPS performance and implement corrective actions across the network
Ensure dealer compliance with service standards, operating processes and contractual requirements
Lead, coach and support Area Service Managers to execute service policies and achieve targets
Set objectives for Area Service Managers and monitor their performance and action plans
Ensure day-to-day aftersales operations across technical support, warranty, spare parts and customer handling
Identify operational gaps and drive continuous improvement of aftersales procedures, tools and standards
Coordinate with regional and headquarters teams to implement new policies and processes locally
Lead national aftersales projects and improvement initiatives from planning through implementation
Define project timelines, coordinate stakeholders and monitor progress and performance
Support the Aftersales Director in strategic planning and organizational development
Support service partners on warranty, technical cases, customer complaints and spare parts logistics
Act as escalation point for complex operational and dealer cases

Requirements

5+ years of experience in automotive aftersales operations or network management
Strong understanding of NPS, workshop KPIs and automotive processes
Proven ability to manage direct or indirect teams and drive operational performance
Project management capability with structured execution and strong follow-up
Excellent communication, analytical skills and stakeholder management
Ability to work in a fast-paced, dynamic environment and manage multiple priorities
Fluent in Polish and English

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