Delivery Lead

October 12, 2026

Remote

Lead

Paris, France

Description

A Delivery Lead is sought to take end-to-end ownership of complex customer relationship transformation programmes, from framing and team mobilisation to deployment, stabilisation and transition to run. The role covers CCaaS solution delivery and conversational or generative AI initiatives. Acting as the interface between the client, internal teams, architects, integrators and vendors, the lead guarantees commitments, deliverable quality, risk control and value creation.

Responsibilities

Define and drive the delivery strategy, master schedule, milestones, governance model and programme success criteria
Structure and lead multidisciplinary teams spanning business, architecture, integration, data, AI, telecom, security, testing, change and run
Manage scope, schedule, budget, effort, quality and dependencies while aligning client priorities with delivery capacity
Identify risks and watchpoints, build mitigation plans, arbitrate priorities and secure critical milestones and Go/No Go decisions
Prepare and facilitate project and executive governance bodies with clear factual communication and trusted stakeholder relations
Ensure coherence between functional roadmap, CCaaS architecture, SI integrations and conversational or generative AI solutions
Oversee environment preparation, testing, acceptance, deployment, change management, hypercare and transition to run teams
Coordinate vendors, integrators and suppliers, track their commitments, manage contractual dependencies and help resolve escalations
Contribute to proposals, presentations and estimates while capturing methods, lessons learned and delivery assets

Requirements

At least 8 years of experience leading complex technology projects or programmes, ideally in customer relationship or contact center transformation
Proven delivery responsibility with simultaneous management of scope, schedule, costs, quality, risks and stakeholders
Solid understanding of CCaaS platforms, cloud architectures, CRM and telecom integrations, and AI applied to customer service
Ability to lead multidisciplinary, distributed and multicultural teams in demanding transformation environments
Comfortable communicating with sponsors, business leadership, CIOs, architects, security owners, vendors and partners

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