Delivery Manager H/F

September 29, 2026

Hybrid

Senior

Fontenay-sous-Bois

Worth knowing

English is required

Description

A major international financial services group is hiring a Delivery Manager for its France IT Production department. The role focuses on steering the service contract between Corporate Production and France DSI, defining operational KPIs and governance, and monitoring SLA, incidents and outsourced delivery. Candidates need 5+ years in IT production, outsourced service management and project piloting, ideally in financial or banking services.

Responsibilities

Pilot the drafting of the services contract between Corporate Production and France DSI, defining performance indicators and service governance
Run the annual review of indicators with Estudes counterparts
Organize and verify the human, financial and administrative resources needed to meet contract commitments
Pilot contract execution and chair the monthly steering committee
Monitor operationally France IT production including incidents, changes and requests, coordinate actions and technical analyses with DSI France teams and report on progress
Track contractual SLAs, major incidents and remediation plans, and help resolve recurring incidents
Ensure proper execution of Corporate security recommendations with the transverse lead and the France CISO
Contribute to the proper delivery of outsourced Corporate Production services

Requirements

Master's degree or equivalent, BAC+5 level
5+ years of experience within an IT production department
5+ years of experience in outsourced service management
5+ years of experience in project piloting
At least one IT production experience in financial or banking services
Mastery of ITIL practices along with ServiceNow and Jira tools
Fluent English with a minimum TOEIC score of 750/990, a second foreign language is appreciated
Analytical and synthesis mindset
Strong written communication skills
Team spirit, rigor and attention to detail
Good interpersonal skills and a quality of pedagogy
Autonomous, proactive and able to make proposals

Conditions

Telework possible 2 days per week
Compensation according to profile plus participation and profit-sharing bonus
75% reimbursement of public transport subscription or monthly transport allowance
Modern premises with gym, company restaurant or meal tickets and parking depending on the site
Multiple career opportunities within a large international group
Recruitment process: phone screening, on-site or Teams operational interview, then HR interview

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