Extended Services Manager

October 9, 2026

Remote

Lead

Madrid, Spain

Worth knowing

English is required

Description

The MDR Extended Services Manager oversees delivery of extended managed cybersecurity services to clients, working with the practice manager, engineers and clients to address operational needs. The role combines people management of a team of approximately 10 people with project management under timeline and budget constraints. Success requires experience in project and people management plus ability to communicate with technical and non-technical stakeholders.

Responsibilities

Managing a team of approximately 10 people with regular follow-up meetings, performance reviews and administrative matters
Involved in the recruitment process for any new team members
Task assignment within the team
Take responsibility for customer satisfaction and overall success of managed services
Project management working under timeline and budget constraints
Oversee the delivery of cybersecurity services working closely with Practice Leads and other departments
Develop and maintain relationships with key clients and address their specific operational needs
Ensure that all services are delivered in accordance with industry best practices and standards
Monitor and track the progress of ongoing projects with regular updates to the practice manager
Provide technical guidance and support to any stakeholders as needed

Requirements

At least 5 years of professional experience in an international environment
At least 2 years of experience in people and/or project management
Knowledge of the cyber security landscape and different technology vendors such as SIEM and Splunk
Strong communication and interpersonal skills with technical and non-technical stakeholders
Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is a plus
Fluency in English is required, with additional French or Spanish skills being a plus

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