IT Operations Manager

October 2, 2026

Office

Lead

Paris

May rule you out

Office-only work

Worth knowing

English is required

Description

The Technology team is hiring an IT Operations Manager for an open-air shopping village near Paris. The role ensures a reliable, secure and cost-effective technology environment, owning local IT service performance, infrastructure resilience and technology change delivery in alignment with Central IT standards. The position spans infrastructure oversight, local project leadership, supplier and asset management, and team coaching.

Responsibilities

Deliver responsive, guest-conscious IT services across the Village, acting as the local escalation point for material issues and keeping technology ready for key events and peak trading periods
Keep infrastructure resilient and secure, overseeing networks, Wi-Fi, telephony, audiovisual and smart building technologies, working closely with Central IT on security updates, patching and risk
Lead local technology projects and upgrades from requirements through testing, training, go-live and early-life support, embedding practical improvements
Manage assets, suppliers and costs, holding partners to agreed service levels and ensuring value and compliance across the full technology lifecycle
Lead and collaborate, coaching your team, building trusted supplier relationships and working across Village functions and Central IT to deliver shared priorities

Requirements

Proven IT operations leadership running service or infrastructure operations across a distributed or multi-site environment, governing incidents, changes, risk and service quality
Strong technical grounding in Windows, macOS, Microsoft 365, Active Directory, LAN/WAN, Wi-Fi, VPN, VLAN, telephony and audiovisual systems, plus overseeing CCTV, access control and connected building technologies
Confident project delivery with a track record of planning and delivering local technology implementations from requirements through go-live, managing multiple stakeholders, timelines and dependencies
Commercial and supplier confidence managing service providers, asset lifecycles and service levels while making cost-conscious decisions
Clear influential communication translating technical risk and service impact into decisions for local and central stakeholders, with digital curiosity and confidence adopting new tools including AI-enabled solutions

Conditions

Full Time
Benefits designed around lifestyle, physical, mental and social wellbeing

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