Junior IT Process & Tools Consultant

October 4, 2026

Hybrid

Intern

Lombardy, Italy

Worth knowing

English is required

Description

An Italian leader in Software Quality Assurance and Test Automation is hiring a Junior IT Process & Tools Consultant for a six-month internship within its expanding consulting team. The role combines consulting, requirements analysis and technical configuration: the specialist works directly with clients on their IT processes and platforms. Day-to-day work spans IT Process Management, ALM, ITSM, DevOps and Test Automation, from workflow and dashboard setup to test design and automation scripts.

Responsibilities

Support clients in the analysis, optimization, and improvement of IT processes
Understand clients' business context, processes, and needs through requirements gathering and analysis activities
Collaborate with the consulting team to define solutions that address client requirements
Configure and customize IT tools and platforms based on collected requirements
Design and configure workflows, dashboards, automations, and other platform functionalities
Identify repetitive or inefficient activities and contribute to their simplification and automation
Support integrations between different tools and systems
Assist with Quality Assurance activities from test case definition to execution and result validation
Contribute to the design and implementation of Test Automation solutions
Participate in testing, troubleshooting, and solution documentation activities
Develop scripts to automate tasks and testing processes
Support user training and solution adoption initiatives
Collaborate with consultants and clients throughout the various phases of project delivery

Requirements

Basic IT knowledge
Basic understanding of the Software Development Life Cycle (SDLC)
Basic knowledge of software testing principles and methodologies
Basic scripting and/or programming skills
Familiarity with digital tools and technologies
Strong communication and active listening skills with a customer-oriented approach
Analytical and problem-solving abilities, curiosity, and a willingness to learn
Strong teamworking attitude, attention to detail, proactivity, flexibility, and adaptability
Diploma or degree in computer science

Conditions

Permanent contract
Training on business-related topics
Hybrid work mode
Career opportunities in a rapidly growing and profoundly changing company with young, international staff
Opportunity to collaborate with highly talented and passionate people in a highly professional development process
Initial six-month extracurricular internship with a monthly stipend of 800 €

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