Manager, Service Cloud

October 10, 2026

Hybrid

Lead

Amsterdam

Indeed

Description

Adyen is hiring a Manager, Service Cloud to lead its Support Infrastructure Team. The role owns the design, building, and evolution of systems powering Customer Support, including Salesforce Service Cloud, telephony, messaging, workforce management, and quality assurance tooling. The manager leads a multidisciplinary team of Salesforce developers, administrators, architects, and business analysts and defines the Support technology roadmap.

Responsibilities

Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts
Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability
Define and execute the Customer Support technology strategy including Service Cloud, QA, WFM, and telephony platforms
Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform
Partner with regional and functional stakeholders, communicating priorities, risks, and progress
Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation
Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement

Requirements

7+ years of Salesforce experience with strong Service Cloud expertise
5+ years directly leading technical teams
Deep platform expertise across architecture, customization, automation, integrations, security, and governance
Proven track record of coaching and developing technical engineers and administrators
Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives
Excellent stakeholder management skills for technical and business audiences
Collaborative leadership balancing stability, technical debt, innovation, and business delivery

Conditions

Office-first hybrid format based out of the Amsterdam office
No remote-only roles offered
Application responses within 5 business days, interview process around 4 weeks

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