Process Manager

October 1, 2026

Office

Senior

Barcelona, Spain

May rule you out

Office-only work

Worth knowing

English is required

Description

A Barcelona-based technology, entertainment and advertising company powering CTV platforms for major TV brands is hiring a Process Manager to own and govern operational workflows. The role bridges development, QA and operations as the guardian of ITIL processes and the release lifecycle. The chosen specialist will oversee process KPIs, SLA metrics and deployment readiness across a complex multi-environment IT landscape.

Responsibilities

Own, manage and continuously optimize core ITIL processes ensuring alignment with business goals
Monitor process compliance across cross-functional teams and identify bottlenecks for automation and improvement
Define, track and report on process KPIs and SLA metrics to senior leadership and SDMs
Govern the Release and Deployment lifecycle ensuring changes are deployed with minimal risk and zero disruption
Coordinate with engineering and infrastructure teams to plan, schedule and control releases across environments
Lead Release Readiness reviews and Post-Implementation Reviews to ensure continuous learning
Act as the process gatekeeper between QA and Operations validating entrance and exit criteria before deployment
Ensure test results, bug logs and sign-offs are properly documented and compliant with operational standards

Requirements

3–5 years of experience in IT Process Management, Change Management, Release Management or a closely related operational role
Proven track record of working within complex, multi-environment IT landscapes
Strong ITIL knowledge is mandatory, with ITIL 3 or 4 Foundation or Specialist Certificate highly preferred
Deep understanding of the Release and Deployment Management process including CI-CD concepts, rollback strategies and environment management
Clear understanding of the QA Lifecycle such as Regression, UAT and Sanity checks without writing test cases
Proficient with ITSM and workflow tools such as Jira, Confluence and ServiceNow
Strictly process-oriented mindset looking at problems through workflows, documentation and repeatable structures
Assertive communication with ability to say no to a deployment when gatekeeping criteria are not met
High diplomacy skills to collaborate with developers, QA engineers, customers and business stakeholders

Conditions

Centrally located office in the heart of Barcelona with public transportation nearby
Competitive compensation
Private health insurance
Friendly, diverse and international work environment
Opportunity to develop professionally in the fast-growing CTV industry
Chance to help shape an early-stage high-growth product that impacts millions

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