Product Designer

October 14, 2026

Hybrid

Senior

London

Indeed

Worth knowing

Mandatory office attendance
2 days per week
Background check required

Description

Lloyds Banking Group is hiring an experienced Product Designer for a 12-month fixed-term contract in its Commercial Experience Design team based in London. The role spans complex commercial lending journeys end to end, from discovery through delivery, turning customer needs and technical constraints into simple digital experiences. A significant part of the role is exploring how AI, including agentic workflows and MCP, can improve the speed and quality of the design process.

Responsibilities

Design customer and colleague experiences across complex commercial lending journeys
Understand complicated processes, policies and constraints and translate them into clear journeys and interfaces
Create user flows, concepts, wireframes and high-fidelity prototypes using Figma and other prototyping tools
Use customer insight, usability testing, analytics and experimentation to challenge assumptions and improve designs
Plan and facilitate workshops, design sprints, critiques and collaborative design sessions
Critically evaluate AI-generated outputs rather than accepting them at face value
Experiment with generative AI and AI-assisted design tools as part of everyday product design
Explore using AI to accelerate research synthesis, ideation, user stories and concept generation
Experiment with AI-assisted wireframing and prototyping while maintaining quality and accessibility
Design and experiment with agentic workflows, including Model Context Protocol (MCP)
Use GitHub and Git to manage, version and collaborate on prompts, prototypes and AI-enabled assets
Develop reusable prompts, workflows, agents and patterns repeatable across the design team
Share successful experiments with the wider design community

Requirements

Strong experience as a Product Designer, UX Designer or Interaction Designer working on digital products or services
Excellent interaction design, user-flow, wireframing and prototyping skills
Strong hands-on capability in Figma
Experience taking problems from discovery and concept development through detailed design and delivery
Strong understanding of human-centred and evidence-led design
Experience using AI in the design workflow, even if it failed
Experience using customer research and testing to improve designs
Ability to simplify highly complex processes and information
Strong facilitation and collaborative design skills
Experience working within multidisciplinary Product and Engineering teams
Ability to clearly explain and defend design decisions
Good understanding of accessibility and inclusive design
Already experimenting with generative AI as part of design practice
Can demonstrate examples of AI accelerating or improving the design process
Understands that good prompting isn't the end goal, better design outcomes are
Interested in AI-assisted research, ideation, prototyping and iteration
Can recognise weak AI-generated outputs and apply strong design judgement
Comfortable experimenting, learning and sharing what works
Thinks about how successful experiments can become repeatable workflows
Curious about the changing relationship between designers, AI agents and multidisciplinary product teams
Financial services, lending, fintech or another regulated environment
Practical experience creating or contributing to agentic AI and MCP-enabled workflows
Working knowledge of GitHub and Git for version control and collaboration
Designing complex application, eligibility, decisioning, consent, documentation or fulfilment journeys
Usability testing and experimentation
Design systems and component-based design
Rapid prototyping
Building reusable AI prompts, workflows or agents

Conditions

Hybrid working with at least two days per week at office sites
Job Share flexible working option
Full-time hours
Pension contribution of up to 15%
Annual performance-related bonus
Share schemes including free shares
30 days' holiday plus bank holidays
Wellbeing initiatives and generous parental leave policies
Guaranteed interviews for eligible disabled applicants through the Disability Confident Scheme

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