Product Manager, Platform

October 8, 2026

Remote

Middle

New York City

Description

The company is hiring a Product Manager, Platform to own strategy and execution for shared platforms and services used by multiple teams. The role spans identifying the highest-impact problems, turning recurring needs into reusable capabilities, and prioritizing platform investments. Success is measured through business impact, reliability, cost to serve, and reduced manual work.

Responsibilities

Understand platform teams' needs using product data, operational feedback, and recurring quality issues
Turn recurring needs into shared services, tools, and workflows that reduce duplicated work
Work with product, engineering, and operational teams to identify recurring problems and anticipate needed capabilities
Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt
Define and track success through business impact, reliability, cost to serve, and reduced manual work
Partner with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans and drive delivery

Requirements

Experience owning product strategy and execution on technical products and platforms
Strong technical fluency to reason about APIs, data flows, system dependencies, and failure modes
Strong analytical skills to investigate problems independently and define meaningful metrics
Strong written and verbal communication with ability to align teams around priorities
High ownership and sound judgment in a fast-moving environment without unnecessary process
Focus on customer outcomes and product quality, including for internal teams
Systems thinking and experience solving thorny, complex problems in messy workflows
Experience working on platforms with multiple stakeholders and non-trivial tradeoffs
AI-native mindset to build AI products requiring evaluation, safeguards, and human-in-the-loop design
Experience defining metrics in ambiguity and prioritizing with quantitative and qualitative evidence
Experience working on critical software such as support, identity, billing, fraud, or trust-and-safety tooling
High ownership with hunger to clear the backlog in the current support flow

Conditions

Full-time position

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