Project Manager

September 28, 2026

Hybrid

Middle

Tadworth, England, United Kingdom

Worth knowing

English is required

Description

Grundfos is looking for a Project Manager - Customer Success to spearhead digital customer success initiatives that bridge technology and user experience. The role ensures the company's digital platforms and tools deliver measurable value to customers across the water technology landscape. You will lead cross-functional digital projects in the space of remote monitoring, sensors and telemetry products, collaborating with product owners, developers and business stakeholders to define roadmaps and success metrics.

Responsibilities

Plan, execute, and deliver digital customer success projects on time, within scope, and on budget
Collaborate with product owners, developers, and business stakeholders to define project roadmaps and success metrics
Drive adoption of digital platforms and tools by coordinating customer onboarding and engagement initiatives
Manage project risks, dependencies, and escalations while maintaining transparent communication with senior leadership
Analyse customer usage data and feedback to identify improvement opportunities and inform project priorities
Facilitate cross-functional workshops to align teams on deliverables and timelines

Requirements

2+ years of project management experience in digital, technical, or customer-facing technology environments
Proven track record delivering complex technical projects using Agile, Scrum, or hybrid methodologies
Strong stakeholder management skills with the ability to influence across functions and seniority levels
Experience with remote monitoring systems, sensors, and telemetry products is a bonus
PMP, PRINCE2, or equivalent project management certification is a plus
Experience in B2B or industrial/manufacturing digital transformation initiatives is a plus
Familiarity with data analytics or service management techniques is a plus

Conditions

Flexible hours and home working opportunities
Parental support
Annual bonuses and health insurance
Strong focus on well-being activities
Three days' additional paid leave for volunteering in your community
Access to on-demand training and learning sessions
Structured programmes for personal and professional development

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