QA Technical Service Analyst

October 8, 2026

Hybrid

Senior

London

Indeed

Description

A 12-month fixed-term QA role based in London with a salary of £43,000 per annum. The analyst builds and documents system knowledge in Confluence, keeps requirement traceability between architectural and QA components, and carries out technical and acceptance testing across projects. The position covers manual and automation testing of end-to-end solutions using Jira, ALM, Selenium, Robot Framework, Python and GitHub within CI/CD and DevOps models. A relevant degree and ISTQB certification are required; flexible hybrid working and a comprehensive benefits package are offered.

Responsibilities

Build and document system knowledge in the format prescribed by Quasar
Develop and document system knowledge in Confluence with clear traceability between architectural and QA components
Create process diagrams and mind maps clarifying system components and end-to-end data flows
Keep requirement traceability up to date and managed between system and QA components
Conduct technical and acceptance testing on multiple projects
Document core functions, requirements and acceptance criteria related to assigned systems
Review, baseline and re-baseline requirement traceability matrix related to system coverage
Build and manage integrations to provide a complete up-to-date view of system IP
Maintain mappings with ConnectALL and monitor test case mapping against requirements
Support the development of a data model for future and comprehensive data analytics
Produce and maintain test plans, strategies, scope, test objective matrices, test cases and test reports
Define acceptance test criteria and work with business stakeholders to sign off test requirements
Maintain functional and non-functional testing for relevant systems using approved automation tools
Automate regression and functional tests to help improve time to market for QA services
Manage automation scripts and code bases using tools like GitHub and GitLab
Support testing processes around automation in a CI/CD and DevOps model
Day to day management of QA activities of self, team and suppliers
Report daily status of testing to test manager and stakeholders
Engage with vendors and suppliers to ensure quality of releases and products
Develop a Test Assurance Framework for third party software delivery
Support QA Manager in delivering QA across releases and changes
Perform retrospective reviews of system requirements after project and service updates
Train and share knowledge with team members on all subjects that you work on
Contribute to building the automation framework within the organisation

Requirements

Strong analytical mind able to create process diagrams and mind maps
Proven experience of manual and automation testing of end-to-end solutions
Experience in test estimation, day to day reporting and defect management
Proven experience testing in both waterfall and agile environments
Strong acceptance test related background
Experience with test tools Jira, Confluence and ALM or similar
Good knowledge and experience in automation tools like PyCharm and similar
Knowledge of CI/CD and DevOps models and code management through tools like GitHub
Good working knowledge of automation tools Selenium, Robot Framework, Python, ReadyAPI, Saucelabs and LoadRunner
Bachelor of Technology in Engineering or relevant Computer Science or Information Technology qualification
ISTQB or similar certification in Advanced Test Management and Agile
Good understanding of static assurance across all testing stages
Proficiency in risk based approach to testing and deliverables
Ability to work independently to achieve project deliverables

Conditions

Flexible and hybrid working arrangements
75% discount on rail travel for work and leisure plus international rail discounts
30 days annual leave with buy/sell options and additional leave for key life events
Two personal development days granted annually
Interest-free season ticket loan for commuting costs
Enhanced family leave with 30 weeks full pay for maternity, adoption and shared parental leave
Pension scheme with up to 8.64% employer contribution
Subsidised private medical insurance and health cash plan
Flexible benefits portal with retail, travel and entertainment discounts
Employee networks, wellbeing initiatives and learning and development opportunities

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