Senior Business Analyst – Crew Tracking

October 10, 2026

Hybrid

Senior

Roissy-en-France, Île-de-France, France

Worth knowing

English is required
C1 level

Description

The air operations direction is running the strategic CMS – Crew Management System programme to modernize processes, tools and methods for managing pilots, cabin crew and rotations. The programme implements the Crew Tracking solution (JCT) with key milestones in 2028 for long-haul and 2029 for medium-haul. The Senior Business Analyst works at the interface between air operations business teams and the IT teams under the Product Owner, contributing to requirements analysis, functional design and integration in an Agile/Scrum setup with an international partner ecosystem

Responsibilities

Collect, analyze and formalize business needs and functional requirements
Translate needs into management rules, processes, user stories and acceptance criteria
Prepare and refine backlog elements supporting the Product Owner, who owns prioritization
Participate in agile ceremonies: PI Planning, refinement, sprint planning, reviews, demonstrations and retrospectives
Contribute to the functional design of JCT and analyze gaps between business needs and the standard solution
Analyze impacts on data, interfaces, connected applications and the information system
Facilitate functional exchanges between business teams, the change management support team and IT teams
Prepare and run functional and technical analysis workshops in French and English
Prepare integration tests and functional acceptance, then track anomalies
Support the change management team on training and contribute to long-haul and medium-haul deployments
Ensure the quality, consistency and traceability of requirements
Identify risks, dependencies and trade-off points to submit to the Product Owner and governance bodies

Requirements

At least five years of experience as a Business Analyst
Experience on complex IT projects in aviation or a heavily regulated environment
Bachelor's degree (Bac+5) or higher
Double business and IT sensitivity to understand operational issues and talk to technical teams
Elicitation, analysis and formalization of business and IT needs
Writing functional specifications, user stories and acceptance criteria
Modelling of processes, management rules and data flows
Analysis of interfaces and dependencies between applications
Preparation of integration testing, functional acceptance and defect tracking
Agile/Scrum methods and ideally the SAFe framework
Working in sprints and participating in agile ceremonies and PI Planning
Knowledge of the airline domain: pilot and cabin crew planning, Crew Tracking and Crew Control
Handling of operational disruptions and irregularities, application of regulatory and collective agreement rules
Significant experience with JCP, JCR, BAM or other crew management components is highly appreciated
Mastering JCT – Jeppesen Crew Tracking is a real asset for onboarding
Strong analytical, synthesis and structuring skills
Ability to link business needs with IT constraints
Ability to work in an agile, complex, matrix and cross-functional environment
Confidence in facilitating functional and technical workshops in French and English
Rigor, autonomy and ability to federate a wide range of stakeholders
Comfortable in an international and multicultural context
Confirmed English level equivalent to C1 is required with partners and agile ceremonies

Conditions

Permanent contract (CDI) with administrative working hours
Remote work possible within the provisions set by the company
Position based in France, Île-de-France, Val d'Oise (95), site at Roissy – Charles de Gaulle
Minimum required education: Bac+5 or higher
Minimum required experience: more than 3 years
Desired start date: 01/10/2026
All offers are open to candidates with disabilities, with possible accommodation if necessary
Production of falsified documents or false information will result in the rejection of the application

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