Senior Business Operations Analyst

September 26, 2026

Hybrid

Senior

Barcelona, Spain

Worth knowing

English is required

Description

This role sits within the Quality, Compliance & Fraud (QC&F) team of a European restaurant booking platform's Operations function. The analyst combines strong analytical thinking, problem-solving and project management to improve and scale operational processes across fraud prevention, quality and efficiency. Responsibilities include leading analytical and operational improvement projects, working hands-on with SQL, data and AI-powered tools, and designing scalable KPIs and dashboards. It is a hands-on position for a curious, proactive person who enjoys connecting business challenges, data and technology.

Responsibilities

Lead analytical and operational improvement projects, turning ambiguous business problems into structured solutions
Partner with cross-functional stakeholders to align on solutions and drive projects
Challenge existing processes and business requirements to identify inefficiencies
Translate data and business insights into clear recommendations and actionable implementation plans
Work hands-on with SQL, data and AI-powered tools to improve operational workflows
Design scalable KPIs, dashboards and monitoring frameworks
Establish best practices, documentation and reusable frameworks

Requirements

Bachelor’s degree in Engineering, Business, Economics, Statistics or another quantitative or analytical field
3–5 years of relevant experience in business analysis, data analysis, operations, consulting, fraud or risk
Demonstrated autonomy and ownership in an analytical role
Fluency in English and Spanish, written and spoken
Strong analytical and problem-solving skills
Comfortable challenging existing processes and assumptions and redesigning workflows
Working knowledge of SQL, able to write, understand and adapt queries
Curiosity and willingness to leverage AI
Strong project ownership mindset: define requirements, prioritize work, coordinate stakeholders
Proactive, results-oriented and comfortable taking initiative
Good communication and stakeholder management skills
Nice to have: hands-on experience with AI tools for automation, prototyping or analytics
Nice to have: Python or other scripting experience for data manipulation or automation
Nice to have: experience in process transformation or operational excellence initiatives

Conditions

Permanent contract
Flexible working environment: 2 days home office per week plus up to 4 additional fully remote weeks in summer and December
Competitive fixed salary and bonus
Lunch vouchers available for each working day
Lifestyle benefits covering physical and leisure activities, family support and travel
Continuous learning and development programs
Free access to the Calm app
Dedicated parental and caregiver leave policies, 12 weeks fully paid
Health insurance fully covered by the company
Life & Disability Insurance at no cost to the employee
Program dedicated to work/life balance
International teams across 10 offices in Europe

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