Senior Customer Success & Solutions Manager (m/w/d)

October 11, 2026

Hybrid

Senior

Rosenheim

Indeed

Worth knowing

English is required

Description

DeepSynergyAI is a growing B2B AI company in Rosenheim building Plan-as-a-Service for manufacturing companies with automated, KPI-oriented production plans. As Senior Customer Success & Solutions Manager you own the relationship with demanding B2B customers from configuration and KPI validation through roll-out to long-term usage. The role sits between customers, the business team and product development and helps shape how Customer Success and Solution Delivery work in the future.

Gender markers in the title: (m/w/d)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Mmale

Wfemale

Ddiverse

Responsibilities

Own demanding B2B customers independently and develop the collaboration long-term
Prepare and moderate customer workshops, structuring requirements, processes and planning goals
Work hands-on in configuration and KPI validation projects, especially process analysis, configuration, KPI definition and validation
Steer customer projects across scope, timeline, quality, communication, risks and hand-over to Plan-as-a-Service
Detect customer risks, technical ambiguities and escalations early and drive them to resolution with the involved parties
Identify up-selling and expansion potential and develop it in a customer-oriented way
Develop standards, templates and methods for Customer Success, customer projects and solution delivery
Act as a sparring partner for the founders and the business team

Requirements

Several years of experience in at least two areas: Customer Success, Solution Consulting, B2B consulting, implementation, project management or consultative B2B sales
Independent ownership of demanding B2B customers
Experience delivering customer projects technically and leading them organizationally
Ability to translate complex and ambiguous requirements into concrete decisions and work packages
Confident stakeholder, expectation and escalation management
Commercial understanding of customer development or up-selling
High autonomy and enjoyment of hands-on build-up work
Negotiation-ready German at least C1 and very good English
Nice-to-have: experience with production planning, manufacturing, supply chain, operations, SaaS or software implementations

Conditions

Office-first work model with hybrid shares in Rosenheim
Full-time, permanent position, start available immediately
Flexible working hours
Central role in a small, growing B2B AI company
Direct collaboration with the founders
Sustainable growth without VC pressure

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