Senior Principal Product Manager

September 30, 2026

Office

Senior

Berlin, Germany

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Work authorization required
Office-only work

Worth knowing

English is required

Description

A senior principal product management role focused on post-purchase engagement within the Transactions & Post-Order Experience team, based in Berlin on a full-time contract. The role defines the product vision for the post-purchase experience across Apps & Web for 52+ million customers, covering the journey from order placement through support and returns to repeat purchase. The team owns cart, checkout, order management, returns, gift cards and risk steering experiences.

Responsibilities

Define the product vision for the post-purchase experience across Apps & Web
Enable high impact execution and delivery by navigating complex trade-offs with data-informed frameworks
Apply state-of-the-art AI-enabled product craft to build seamless, high-quality features for customers
Set a clear vision, smart roadmap and ambitious targets and relentlessly drive towards them
Identify new product opportunities with a customer-centric mindset and execute on chosen ideas
Apply repeatable best practice product methodologies in cross-functional teams from problem discovery to delivery
Be a mentor to other colleagues by showcasing deep expertise in your domain
Maximize commercial value by defining KPI frameworks and running rapid experiments to shape the roadmap

Requirements

Significant exposure in planning and deploying technical products at scale or equivalent product leadership experience
Strong track record of envisioning, developing and building successful platform and capability products
Ideally in an online service marketplace or e-commerce environment
Able to contribute to and explain a product strategy for your area
Experience conducting insights with user research and product discovery to provide the voice of the customer
Experience working closely with cross functional teams in Design, Engineering and Data Science
Ability to utilize AI technologies for prototyping, data understanding and unblocking decision making

Conditions

Full-time contract based in Germany - Berlin
27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Employee shares programme
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options including Wellhub, formerly Gympass
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review

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