Senior Product Manager

October 8, 2026

Hybrid

Senior

Poland, Warsaw, Wrocław

Worth knowing

English is required

Description

A Senior Product Manager is needed to lead a strategic Customer Service transformation project for a banking client, building AI-powered products, agents and automated workflows for customer support teams. The role owns end-to-end product vision and execution, from feasibility studies through PoC to release and scale-up. Key focus is turning data and research into product strategies and roadmaps while balancing client ambitions with delivery feasibility.

Responsibilities

Manage the end-to-end product vision and execution for AI-powered solutions and customer support workflows
Own the translation from solution design decisions into a clear, structured and buildable backlog for the engineering team
Review scope and technical estimates to ensure project roadmaps are realistic
Map business processes, document requirements and define acceptance criteria and UAT scenarios
Develop trustful relationships with stakeholders and ensure smooth cross-team communication
Identify and prioritize business opportunities and advise clients on possible directions
Validate ideas through experimentation using continuous discovery approaches
Lead a cross-functional team of experts from AI engineers to experienced designers
Monitor productization of AI solutions from feasibility study through PoC to release and scale-up
Stay current with the rapidly evolving field of AI, LLMs and autonomous agent frameworks

Requirements

Hands-on experience delivering AI/ML-driven projects for customer support or back-office automation
At least 5 years of leading digital and AI products
Strong ownership, analytical skills and product-oriented thinking based on qualitative and quantitative data
Background working in a technical environment with cross-functional and remote international teams
Practical experience with continuous discovery approaches and project budget design and execution
Ability to work at the level of detail: process mapping, requirements documentation, acceptance criteria and UAT
Excellent communication skills in both English and Polish across all management levels
Direct experience in banking, fintech or another highly regulated setting is a plus

Conditions

Flexible choice of working hours and location
Remote work with an invitation to join Warsaw and Wrocław offices
Openness to business trips required
Working with different time zones
Irregular working hours depending on the product development phase

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