Service Center Manager / Defense & Security F/H

October 2, 2026

Hybrid

Head

Nanterre, France

Worth knowing

English is required

Description

Orange Business, a network and digital integrator, is hiring a Service Center Manager for its Defense & Security direction. The role covers dedicated service centers for defense clients, leading around 15 on-site employees handling development, operational maintenance and security maintenance. You will steer delivery, KPIs and SLA with the SDM and/or account project manager while guaranteeing contractual commitments and client satisfaction.

Responsibilities

Manage dedicated service centers for our Defense clients
Lead around fifteen on-site collaborators on development, operational maintenance and security maintenance missions
Work closely with the SDM and/or account project manager to steer delivery and KPIs
Serve as the primary client contact for the follow-up of services
Ensure overall steering of the service center
Ensure compliance with contractual commitments
Initiate and implement the processes, methods and rules defined within your activity
Coordinate and animate periodic committees with the client
Propose and organize complementary services in collaboration with pre-sales and sales teams
Drive the progress plan and improvement actions (KPI, SLA and user satisfaction tracking) with the SDM and/or project manager
Ensure reporting
Manage local teams with strong interaction with off-site teams
Ensure proper functioning of services and client requests according to contract terms
Ensure compliance with commitments and procedures defined by the service contract
Coordinate activity with other internal and external entities
Recruit, animate, coordinate and upskill your collaborators
Manage two operational teams (one of 4 and one of 9 collaborators) with workload distribution, activity steering, goal setting, individual and collective performance follow-up, annual and professional reviews, skills development support and handling of individual situations with HR

Requirements

Graduate of an engineering school or holding a third-cycle degree (telecom or networks option/specialization)
At least 10 years of professional experience
Experience in management and/or service delivery
Experience in managed services, cloud, digital or data
Excellent interpersonal skills with recognized leadership, permanent dynamism and a strong appetite for client contact
Team spirit, ability to develop your team and autonomy are key points of this role
Recognized for rigor and professionalism

Conditions

Telecommuting and benefits package: Orange discounts, restaurant tickets, profit-sharing agreement, holiday bonus and referral bonus
CSE funding for all your cultural and sports activities
Join an international group where listening, sharing and trust are the pillars of the culture
Keep training and evolving continuously through training, certifications and internal reskilling and upskilling programs
Take part in social and environmental initiatives that make us a socially responsible company

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