Service Delivery Manager

September 26, 2026

Hybrid

Senior

Courbevoie, France

Worth knowing

English is required

Description

A French IT services company specializing in Modern Workplace, infrastructure, data and collective intelligence delivers consulting, managed services and project-based engagements. The Service Delivery Manager supports the client in monitoring their projects and sits at the heart of production steering, team management and client relationships. The role combines service quality, contract profitability and crisis handling within international, English-speaking contexts.

Responsibilities

Be the primary point of contact for clients and ensure daily relationship management
Manage client contracts and support them jointly with commercial and administrative teams
Drive revenue and profitability of the contract portfolio, tracking expenditure, commitments, and deviations
Manage crisis situations, coordinate stakeholders, and ensure clear communication with the client until full resolution
Identify risks, pain points, and opportunities for improvement, and implement necessary action plans
Organize and conduct technical meetings and steering committees with clients and teams
Drive production and ensure service quality, SLA/KPI compliance, and adherence to contractual obligations
Manage technical teams and support them daily, tracking activity and competency development

Requirements

5 to 10 years of experience in Service Delivery Management, preferably with a technical background
Ability to manage service quality and monitor SLA/KPI, coordinating technical teams and client stakeholders
Proficiency in ITIL principles and continuous improvement practices
Ability to work in international and English-speaking contexts, both written and verbally
Rigor, service orientation, analytical skills, and strong communication abilities
Diplomacy, leadership, and strong team spirit

Conditions

Permanent employment contract (CDI) — only this type
Position start: Q4 2026
Location: Courbevoie
Range: 50K - 65K
Remote work possible depending on the assignment
CSE benefits, access to Skilleos and Microsoft discounts
Co-financed Gymlib and generous medical insurance
After-work events, activities, and participation in charitable initiatives
Training and certification of employees at the company's expense

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