Service Delivery Manager - H/F

October 7, 2026

Hybrid

Senior

Paris, France

Worth knowing

English is required

Description

A French digital services company specialized in smart building, smart workplace and audiovisual fit-out solutions for the commercial real estate sector is looking for a Service Delivery Manager. The role reports directly to the Director of Services and covers the full service contract lifecycle, from drafting and SLA definition to operational budget monitoring, delivery follow-up and continuous service improvement. The manager also handles reporting, monitoring indicators, issue escalation and customer satisfaction.

Responsibilities

Participate in and take ownership of the service contract elaboration and its contractualization
Elaborate quotes and define their content and the implementation modalities of services through SLA descriptions
Ensure operational budget and service contract follow-up
Manage orders and stock and ensure delivery within deadlines
Take into account elements impacting the service contract throughout its lifecycle and set up actions to preserve the defined service level
Handle problems and assign them to the right contacts when needed
Produce reportings, analyze and evaluate KPI results and propose improvement action plans
Own the elaboration and deployment of improvement action plans
Set up monitoring tools and define monitoring indicators
Respect company procedures, use internal tools and follow good security rules
Ensure customer satisfaction
Uphold and promote the company's image

Requirements

Degree from a general or specialized engineering school in IT, business or logistics
At least 5 years of experience in a similar position
Experience coordinating diverse projects and mastering change management principles
Leadership mindset with ability to collaborate across technical and production services
Strong interest in internal customer care management and comfort in written and oral communication
Rigor, strong organization, analytical skills, ability to manage priorities and take initiative
Solid knowledge of digital solutions and a strong attraction to new technologies
Proficiency in office tools and a good level of English (technical vocabulary)

Conditions

Work on large-scale projects where your actions are decisive and recognized
Ability to build skills with strong development prospects within the group
Telework charter in place since before Covid
RTT, meal tickets and family health insurance
Permanent contract (CDI) in Paris, to be filled immediately

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