Service Delivery Manager (H/F)

October 10, 2026

Remote

Senior

La Défense, France

Indeed

Description

An experienced Service Delivery Manager is sought to run delivery and operations of infrastructure hosting a PLM 3DEXPERIENCE (3DX) solution within an IT transformation program of a large industrial group. The role covers operational, technical and budgetary steering of BUILD and RUN activities plus coordination of about 10 contractors administering 3DX environments. The manager acts as the interface between technical teams, architects, suppliers and project leads, guaranteeing service quality and compliance with commitments.

Gender markers in the title: (H/F)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Hmale

Ffemale

Responsibilities

Lead Service Delivery BUILD and RUN activities on infrastructure and PLM 3DEXPERIENCE scope
Lead and coordinate a team of about 10 technical contractors, mainly 3DX administrators
Organize and track team activities, schedules, workloads and priorities
Build and maintain a skills matrix to optimize resource allocation
Oversee service quality and ensure compliance with service commitments
Manage supplier relationships and follow up on their interventions
Track IT budgets of around 50 to 80 K€
Control costs, anticipate variances and propose necessary trade-offs
Coordinate build, deployment and operation of environments
Ensure ITIL best practices are applied in service management
Understand and challenge technical proposals from administrators, engineers and architects
Identify operational risks and implement appropriate action plans
Set up activity monitoring KPIs and produce required reporting
Link technical, operational, organizational and financial challenges

Requirements

5 to 10 years experience in IT service delivery, technical team management or infrastructure service management
Strong infrastructure culture to understand team issues and challenge technical choices
Service Delivery Management: operational steering and tracking of service commitments
Understanding of BUILD / RUN deployment, operations and maintainability challenges
Technical team management: contractor coordination, activity management and workload distribution
IT budget management: expense tracking, cost control and arbitration
Resource management: planning, skills tracking and building skills matrices
Mastery of ITIL best practices for IT service management
Good understanding of systems, servers, hosting and infrastructure operations
Supplier management: quality of services and contractual commitments
Reporting and KPIs: performance, risk and service quality monitoring
Ability to communicate with architects, engineers and technical administrators
Experience in a PLM / 3DEXPERIENCE (3DX) environment is a strong plus
Leadership, autonomy, rigor, prioritization and strong cross-functional communication
Analytical mindset, arbitration skills and results orientation

Conditions

Freelance contract format

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