Service Delivery Manager

October 11, 2026

Hybrid

Senior

Courbevoie, France

Description

A Service Delivery Manager role in the Digital Platform Services unit, Defense & Security vertical, for a major player in the sector. The position owns operational service management for a critical infrastructure portfolio, acting as the interface between technical teams, business lines and delivery stakeholders. It covers coordination of Run and Build activities, infrastructure project follow-up, incident and risk analysis, and production of the reporting needed for service steering.

Responsibilities

Handle requests from project offices and support them in advancing their projects
Act as the interface between technical teams, business lines and various stakeholders
Coordinate Run activities with operations teams and business contacts
Track infrastructure projects and ensure smooth information flow between all parties
Analyze operational dysfunctions and recommend improvements to optimize service quality
Follow up on infrastructure changes and production releases carried out during working hours
Ensure compliance with service commitments and delivery deadlines
Ensure the progress of Build topics in your portfolio together with hosting project managers
Identify risks, blockers and dependencies that could impact projects
Take part in technical exchanges with architects and infrastructure experts
Produce activity reports, incident reports, summary notes and analyses for service steering
Contribute to the continuous improvement of processes and delivered services

Requirements

Solid command of infrastructure service management
Coordination of Run and Build activities
Request handling and project tracking
Production of reports and dashboards
Facilitating exchanges between technical and business teams
Management of the client relationship with stakeholders
Strong knowledge of IT infrastructures
Operational command of production and operations environments
Operational command of ITIL service management processes
Coordination of technical projects with stakeholders
Analysis of risks and incidents encountered
Experience working with architects and technical experts
Foundations in highly constrained security environments
Knowledge of critical infrastructure in the public sector
Understanding of infrastructure transformation projects
Knowledge of Cloud technologies and modern hosting platforms
Bac+5 degree from an engineering school or equivalent
Significant experience in infrastructure service management, technical project management or Service Delivery Management
Good understanding of production and hosting environment challenges
Experience coordinating multidisciplinary teams across the project lifecycle
Ability to communicate with business stakeholders, architects, operations teams and project managers
Organized and methodical with strong tracking across multiple topics
Analytical and synthesis skills to identify risks and propose solutions
Listening, rigor and excellent written and oral communication
ITIL certification or experience in complex production environments is a plus

Conditions

Telework agreement allowing up to 2 days per week depending on assignments
Benefits package including health insurance, works council perks, meal tickets, profit-sharing, holiday bonus and referral bonus
Personalized support with a dedicated manager to follow your career development
Multiple career opportunities across more than 30 job families with internal mobility paths
Unlimited access to training and certifications via the corporate academy
Opportunity to get involved with the company foundation or its volunteering partner
Access to a tech collective with training, conferences and technology watch

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