Software Quality Assurance / Testing Engineer

October 7, 2026

Hybrid

Middle

Madrid, Spain

Description

Hands-on QA Engineer role in the NTT DATA ServiceNow Practice, responsible for executing test activities across the full development lifecycle. The engineer works closely with the QA Manager, Business Analysts and the development team as part of a shared QA function covering the Practice, ATS and automations teams. The primary focus is on building and running test cases, contributing to the ServiceNow ATF automated test framework and providing timely quality feedback across sprints and releases.

Responsibilities

Execute functional, regression, integration, and exploratory testing across all ServiceNow development in line with the test plans defined by the QA Manager
Write clear, well-structured test cases and test scripts based on user stories and acceptance criteria provided by the Business Analyst
Contribute to the development and maintenance of automated test scripts within the ServiceNow ATF, expanding coverage across product domains
Execute regression testing ahead of each release and platform upgrade, using the automated test suite to validate platform stability
Log, track, and retest defects accurately and in a timely manner, ensuring developers receive clear, reproducible defect reports
Support UAT coordination activities — setting up test environments, providing test data, and assisting business stakeholders through test execution
Maintain test cases and test scripts in the shared test repository, keeping them up to date as platform changes are made
Contribute to quality reporting by providing accurate test execution status, pass/fail rates, and defect metrics to the QA Manager
Participate in sprint ceremonies — including backlog grooming and sprint reviews — to ensure testability is considered from story creation through to delivery

Requirements

Proven experience in a QA Engineer or software testing role within a ServiceNow or enterprise platform delivery environment
Practical experience using ServiceNow ATF (Automated Test Framework) to build and execute automated test scripts
Strong skills in writing test cases and test scripts from user stories and acceptance criteria
Experience executing functional, regression, and integration testing within an agile delivery environment
Ability to write clear, reproducible defect reports and manage defects through to resolution
Comfortable working across multiple product domains, picking up context quickly and adapting testing approaches accordingly
Experience with platform upgrade testing in ServiceNow, including regression test execution during upgrade cycles
Familiarity with ISTQB Foundation or equivalent testing qualification
Exposure to broader test automation tools or scripting in addition to ServiceNow ATF
ServiceNow Certified System Administrator (CSA) or equivalent product knowledge
Experience supporting UAT with business stakeholders, including test environment setup and guidance through test execution
Detail-oriented — takes pride in thorough, accurate test coverage and clear defect reporting
Reliable — consistently delivers test outputs on time and to the standard required by the QA Manager
Collaborative — works well with developers, BAs, and business stakeholders as part of a wider delivery team
Curious — proactively looks for edge cases, gaps in coverage, and quality risks beyond the immediate test plan
Continuous improver — actively contributes to building out the automated test suite and raising QA maturity over time

Conditions

Hybrid working

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