Systems Analyst

October 14, 2026

Remote

Head

London

May rule you out

Citizenship requirement applies

Worth knowing

Includes weekend work

Description

Charles River Development, part of State Street, is hiring a Systems Analyst for its SaaS Operations team. The client-facing role covers all aspects of managing production Charles River IMS systems for multiple clients as part of the hosted Application Management offering. Responsibilities span administration, monitoring, performance tuning, patching and upgrades, working alongside clients, colleagues and vendors to keep services running smoothly.

Responsibilities

Client assistance in optimal use of the system
User administration and privileges management
Making parameter configuration changes for client systems
Monitoring and maintaining system availability
Application and database performance tuning
Daily operational processing monitoring and support
Applying Charles River IMS and database software patches
Performing Charles River IMS version upgrades
Assistance with problem support and resolution
Business Continuity and Disaster Recovery assistance
Working with Charles River colleagues to smoothly transition new Clients to production operation
Working with vendors as partners to deliver a tightly integrated, seamless service to Clients
Participation in the development and on-going refinement and continuous process improvement of the services
Participation in the investigation, implementation and operation of 3rd party tools to automate and streamline service delivery

Requirements

Experience with Financial Services Investment Management, Trading or related systems highly preferable
Proven ability to partner with various internal departments to deliver superior customer service
Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
Experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling and system monitoring software is preferred
Excellent customer service, technical troubleshooting, interpersonal, verbal and written communication skills
Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Economics, Maths or Statistics preferred
Minimum of 3+ years' relevant industry experience

Conditions

The role will involve periodic out of hours support and/or weekend work
Occasional travel to customer sites may be required for planning and review meetings
Competitive and comprehensive benefits packages including medical care, insurance and savings plans
Access to a flexible Work Program to help match your needs
Development programs and educational support to help reach full potential

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