Team Lead / Service Manager – Financial Sector

September 29, 2026

Hybrid

Lead

Madrid

Worth knowing

Includes on-call duty
English is required

Description

Izertis is hiring a Team Lead / Service Manager for the financial sector to lead an integral IT service and project management for a client, based in Madrid. The role covers coordination between technology and business areas, supplier management, incident and change handling, quality control and user requirements gathering. The hire will lead a team of at least 10 people, managing resources, risks, SLAs and continuous service improvement.

Responsibilities

Act as the link between the Technology area and business areas, organizing suppliers and ensuring deadlines and commitments are met
Control and coordinate the resolution of IT failures in the corporate JIRA tool and plan IT improvements minimizing risks for the entity
Ensure that IT developments and technical documentation delivered by suppliers follow the client's rules and standards
Collect the needs of different units, draft user stories and prioritize the backlog of pending tasks
Act as the main interlocutor with the client, owning end-to-end service management, resource and risk management and global coordination
Organize the work team, distribute tasks, give instructions, supervise performance, control attendance and manage vacations in coordination with the client
Define and review work procedures, incorporate SLAs and ensure their compliance
Oversee the resolution of requests served under SLAs, ensure deliverable quality and guarantee continuous technical training of the team
Prepare meeting minutes and periodic service delivery reports, and lead requirements gathering and technical/functional analysis

Requirements

Degree in Computer Engineering, Bachelor's in Computer Engineering or equivalent qualification
At least 5 years as IT Projects/Services Manager in financial institutions, managing teams of at least 10 people, risk management and change management
At least 4 years performing service control and monitoring as Service or Project Manager
At least 3 years working in agile projects (SCRUM) or agile services (KANBAN)
Mandatory certification ITIL Foundations V3/V4 (or higher) or Project Management Professional (PMP)
Valuable: 10 or more years of experience in IT projects at financial entities registered with the Bank of Spain

Conditions

Permanent contract
Hybrid work mode
Schedule from 8:00 to 18:00, with possible occasional on-call duties until 22:00
Flexible compensation package including medical insurance, restaurant tickets, childcare vouchers or transport
Free English classes to improve your level
Extensive employee benefits page with discounted products and services such as flights, hotels, fashion, technology and home

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