Technical Operations Manager (m/f/d)

October 13, 2026

Hybrid

Lead

Warsaw, Poland

Worth knowing

English is required

Description

Flix is looking for a Technical Operations Manager who will own the operational relationship with API partners and lead cross-functional projects scaling the platform globally. The role sits in a self-organized, cross-functional Platform Business Team focused on 3rd party supply, extending tech operations toward B2B partner management and project delivery. The manager acts as the operational counterpart for partners and country organizations, driving onboarding and operating at scale.

Gender markers in the title: (m/f/d)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Mmale

Ffemale

Ddiverse

Responsibilities

Own the end-to-end process of onboarding third-party carriers onto the platform and keeping their inventory healthy across all integration models (self-service, manual, hybrid, and API integrations), contributing directly to revenue and inventory growth
Act as the operational point of contact for B2B partners, guiding them through integration, resolving technical and operational issues, and building the trust that keeps inventory live and growing
Drive operational projects end to end by scoping, aligning stakeholders, and delivering to improve onboarding, integration quality, and the partner and customer experience
Build strong relationships with Business Development Managers across country organizations, understand their and their partners' needs, and translate them into operational solutions
Be an expert user of internal tools, working closely with the Engineer to enable new business opportunities, resolve technical issues, and improve the customer experience

Requirements

Degree in International Business, Business Administration, Economics, Management, Engineering, or a similar field
5+ years of relevant experience in operations, project management, account management, process improvement, or a comparable B2B-facing role
Proven track record of managing stakeholders and delivering projects that involve multiple teams
Comfortable in a technical environment – you understand API integrations and data, and can translate between partners and Tech
You can set your own goals, structure your work to meet them, and find creative workarounds to meet stakeholder needs
You are a thorough and detail-oriented person who strives to make data-based decisions
You love an international environment and are a team player
You are fluent in English; any other language is a plus

Conditions

Travel perks: 12 free Flix vouchers plus 12 discount vouchers for friends & family
Work from (M)Anywhere: depending on your role, work from another location for up to 60 days per year
Hybrid work model: office-first company with flexibility to balance work and life
Wellbeing support: access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
Learning & Development: language classes, training courses, and expert-led sessions to grow your skills
Mentoring Program: connect with experienced colleagues to gain insights and accelerate your career

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