Technical Project Manager

September 28, 2026

Remote

Lead

Worth knowing

English is required

Description

Qatar Insurance Company (QIC), a leading insurer in the GCC region with a history since 1964, is seeking a Technical Project Manager. The role focuses on leading end-to-end projects for corporate telephony development and its integration with CRM systems, including work with external vendors. The position is fully remote and offers a comprehensive benefits package.

Responsibilities

Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch
Gather and align requirements between business, IT teams, and vendors
Manage external suppliers: timelines, commitments, SLAs, risks, and escalations
Coordinate the work of CRM, infrastructure, and other internal teams
Participate in the evaluation of technical solutions and integrations
Organize testing and acceptance of the solution
Verify the correctness of key scenarios and CRM integration
Organize documentation and knowledge transfer from the vendor

Requirements

Experience leading technical/integration projects
Experience working independently with IT vendors and contractors
Solid understanding of telephony and call/contact center processes
Understanding of SIP/VoIP sufficient to communicate with technical specialists
Experience with integrations: CRM, REST API, Webhooks, external services
Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting
Ability to manage timelines, risks, dependencies, and ensure commitments are met
English for working with international vendors

Conditions

Long-term service agreement contract with QIC with 3 months probation period
Remote work from 25+ different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
Performance reviews twice a year with possibility of raise
Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
Extra paid leave, language classes, professional development ($600/year), remote health insurance, tax consultations, travel discounts

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