Technology Delivery Lead

October 8, 2026

Hybrid

Senior

Madrid, Barcelona

May rule you out

Work authorization required
Another language required
Spanish

Worth knowing

English is required
C1 level

Description

A leading global professional services company is hiring a Technology Delivery Lead at Senior Manager level to lead IT infrastructure services for multinational clients. The role owns end-to-end delivery of services and contracts, ensuring operational, contractual and financial commitments as well as service quality and efficiency. The selected profile has broad experience in infrastructure service management, outsourcing and complex technological environments, leading international teams and high-level client engagement. The position is based in Madrid or Barcelona under a hybrid work model.

Responsibilities

Lead end-to-end delivery of IT infrastructure services, tracking operations, SLAs, contractual commitments and financial indicators of the service
Manage outsourcing infrastructure contracts and projects covering Data Center, Network, Security, Middleware and Workplace, coordinating their evolution and compliance with objectives
Lead multidisciplinary and internationally distributed teams, including teams located in India or similar locations, coordinating capabilities, priorities, planning and results
Develop strategies to improve service efficiency and quality, drive continuous improvement and identify additional business opportunities through the evolution of contracted services
Manage IT infrastructure services for clients, mainly multinationals, ensuring proper delivery in line with operational and contractual commitments
Oversee financial tracking of services and manage contracts with an annual volume of at least 3 million euros
Define, negotiate, monitor and manage SLAs and other contractual commitments related to service delivery
Participate in the design and architecture of infrastructure outsourcing solutions across Data Center, Network, Security, Middleware and Workplace
Lead teams of 50 or more professionals, including internationally distributed structures
Manage relationships with clients and stakeholders, participating in key decisions related to the evolution of services
Monitor progress of projects and services and define improvement actions when operational, financial or contractual objectives deviate
Identify opportunities for continuous service improvement and contribute to growth initiatives through up-selling and cross-selling

Requirements

Minimum 10 years of professional experience in IT infrastructure service management
Professional experience in contracting and contractual management of services
Professional experience in defining, monitoring and managing SLAs
Professional experience in architecture of infrastructure outsourcing solutions
Professional experience with infrastructure solutions across Data Center, Network, Security, Middleware and Workplace
Minimum 10 years of experience in team management, including leading teams of 50 or more professionals
Experience working with internationally distributed teams, including India or similar locations
Experience as Service Manager on contracts with an annual volume of at least 3 million euros
Minimum English level C1
Native Spanish
Degree in Computer Engineering, Telecommunications Engineering, Industrial Engineering or related fields
Residence in Spain and a valid work permit in Spain
Knowledge and experience using generative artificial intelligence and AI tools applied to the workplace
Experience with technologies and environments in Cloud
Experience working with Agile methodologies
Experience working with DevOps methodologies and practices
PMP certification
ITIL certification

Conditions

Hybrid work model in Madrid or Barcelona, with some days working from home and other days in the office
Medical, life and accident insurance
Medical service and wellness programs
Flexible compensation program and share purchase
Flexibility programs covering schedule, days off and vacations
Individualized training path
Sustainability programs and corporate foundation
Employee diversity network
Additional benefits including special conditions and profit sharing with Bankinter

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