Workplace Technology Analyst

October 14, 2026

Hybrid

Junior

London

Indeed

Worth knowing

Mandatory office attendance

Description

The employer is an award-winning wealth management platform that helps over 1.5 million people save, invest and plan for major life goals. Behind the scenes, a 450+ strong team relies on an in-house Workplace Tech team for tools, security and identity management. This role serves as the go-to person for colleagues' technical issues, taking ownership from first contact to resolution and contributing to security, identity and infrastructure projects.

Responsibilities

Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions
Own your tickets from pickup to closure, keeping requesters and the team updated with clear notes and meeting SLAs
Flag blockers early and ask for help when unsure
Work closely with the wider team to escalate and resolve more complex issues with a smooth handover
Handle access requests with care, applying least-privilege and role-based access principles across systems
Contribute to and maintain the internal knowledge base by documenting solutions, creating how-to guides and sharing best practices
Run weekly group onboarding sessions, in person and remote, and deliver smooth tech setups for new starters
Ensure a thorough, auditable offboarding process for leavers
Keep meeting rooms and video conferencing kit in top shape with regular checks and proactive monitoring
Maintain a well-organised and secure inventory of laptops and other tech equipment in the asset management system
Lend a hand with project work, including security and infrastructure projects

Requirements

Experience with ticketing systems, ideally Freshservice, keeping support tickets updated with clear useful notes
Experience with Google Workspace plus familiarity with SSO and password management tools such as 1Password
Comfortable supporting both Mac and Windows environments, ideally with exposure to MDM tools such as Kandji and Microsoft Intune / Entra ID
Basic knowledge of iOS and Android devices
An understanding of least-privilege and role-based access control (RBAC)
Strong troubleshooting skills and a logical approach to problem-solving
Ability to describe technical fixes in an easy-to-understand way
Clear, friendly written and verbal communication, and confidence presenting to small groups
Security-minded: understands why access controls, audit trails and compliance training matter in a regulated business
Comfortable working autonomously, with the judgement to know when to check in or escalate
Reliable and responsive: follows through on commitments and keeps people in the loop
Nice to have: experience with CrowdStrike, Cloudflare Zero Trust, Snipe-IT, Slack administration, or scripting and automation such as GAM, Bash, PowerShell

Conditions

Hybrid working: three days in the London office near the Oxo Tower and two days from home per week
Hours are 09:00 to 17:30 with 08:00 to 16:30 required once a month, on the first Thursday
Company pension scheme
Company bonus scheme
Home office furniture allowance
Personal annual learning and development budget
Private Medical Insurance
Health Cash Plan with cashback on dentist and optician visits
Cycle to work scheme
Wellhub subscription to gyms and wellbeing apps
Enhanced parental pay and leave
25 days holiday plus bank holidays, with additional days added with length of service
Mission and functional team socials every 8 weeks

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