The Process Automation & Business Intelligence Department supports shared services by identifying, designing, and delivering automation, analytics, and digital solutions across business areas, acting as the Power BI Center of Excellence. As a member of the Business Process Analytics Team, you will analyze business processes and translate real business needs into clear, structured requirements for automation, digital tools, and reporting solutions. You will act as a key link between business and technology, shaping web-based applications, automation tools, and BI reports while supporting delivery from analysis through UAT and go-live. The goal is to eliminate repetitive tasks, reduce Average Handling Time, and improve process quality.
Gender markers in the title: (M/F/D)
In accordance with European anti-discrimination legislation, this job is open to all candidates
Mmale
Ffemale
Ddiverse
Responsibilities
Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities supported by data and measurable impact
Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches
Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development-ready documentation (BRD, user stories, acceptance criteria)
Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions
Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards
Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go-live
Support post-implementation value tracking and continuous improvement initiatives
Requirements
Minimum 2 years of experience in a similar role (Business Analyst, Process Analyst, Automation Analyst or equivalent)
Experience in analysing and documenting business processes, including creating clear visual process maps (e.g. BPMN, As-Is / To-Be)
Strong communication skills, with the ability to work effectively with both business stakeholders and technical teams
Proven ability to gather, structure, and validate business requirements and translate them into clear, development-ready documentation
Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions
Bachelor's or Master's degree, preferably in IT, logistics, business, or a related field
Fluent English, both spoken and written (advanced level)
Background or hands-on experience in software development or low-code solutions (optional)
Basic understanding of data concepts, such as SQL or working with structured datasets (optional)
Experience with RPA or workflow automation tools (optional)
Conditions
Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
A work environment based on Scandinavian organizational culture
Opportunities for growth through an internal program
Private medical care, life insurance, and extra social benefits
Sharing the costs of sports activities, foreign language classes, and professional training
Corporate gym, corporate sports team, and yoga in the office
Participation in an annual, company-wide integration event
Modern and ergonomic office with parking and bicycle parking