Principal Partner Experience Manager

October 7, 2026

Remote

Lead

Amsterdam

Indeed

Description

Leading global online delivery platform is hiring for the Restaurant Experience (CX) team. The role leads the design and delivery of cross-functional partner experience improvement programmes that increase partner NPS, reduce churn and drive growth. The manager owns results by coordinating programmes across Product, Logistics, CS and Commercial, focusing on partner health scores, perfect store initiatives and the Voice of Partner.

Responsibilities

Own end-to-end delivery of partner experience improvement programmes across 5+ cross-functional teams
Drive improvement in partner NPS by designing targeted interventions that address root causes like waiting times and cancellation rates
Coordinate cross-functional programmes with CS, Logistics, markets, and Commercial to accelerate the platform flywheel
Track programme performance and produce monthly reports for Director review and quarterly executive summaries for the COO
Identify root causes of partner dissatisfaction through NPS driver analysis, partner feedback programmes, and operational data reviews

Requirements

Experience in partner experience, programme management, or cross-functional ops, staying committed to achieving goals
Proven track record of delivering improvement programmes with measurable impact on NPS, churn, and SLAs
Advanced analytical skills for NPS driver analysis and operational data reviews
Strong ability to influence senior stakeholders while developing understanding of internal and external partners
Excellent communication skills, translating data into actionable recommendations and clear executive reporting
Self-starter attitude, ready to act responsibly while making a lasting impact on the partner ecosystem

Conditions

Truly international impact working with best-known brands in a dynamic environment
Inclusive culture encouraging diversity of people and thinking where all employees feel they belong

Similar jobs

Similar in meaning, not just matching keywords

This device does not meet the site requirements

What may not work

Principal Partner Experience Manager

Job summary

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summary

Similar jobs

Principal Partner Experience Manager

Job summaryAnalysis and summary of the descriptionAverage [data-chart=chart-_R_39f1binpfiv6abqaqlb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_39f1binpfiv6abqaqlb_] { --color-score: var(--warning); } 50

Job summary

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summaryAnalysis and summary of the descriptionAverage [data-chart=chart-_R_39f1binpfiv6abqaqlb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_39f1binpfiv6abqaqlb_] { --color-score: var(--warning); } 50

Job summary

Similar jobs