Product Owner

October 1, 2026

Remote

Middle

London

May rule you out

Security clearance required
Citizenship requirement applies

Worth knowing

English is required

Description

A delivery-focused Product Owner is sought to join the Digital Customer Experience (DCX) Practice, working with private and public sector organisations. The role sits at the heart of multidisciplinary teams, defining product roadmaps, prioritising value and driving continuous, iterative improvement. The Product Owner champions user-centred design and uses data and insights to inform priorities, measure success and maximise impact.

Responsibilities

Own and manage product backlogs with priorities aligned to user needs, business objectives and delivery goals
Translate strategic outcomes into clear user stories and acceptance criteria
Work closely with delivery teams to ensure products are delivered effectively with measurable value
Support agile ceremonies including sprint planning, backlog refinement, reviews and retrospectives
Make prioritisation decisions using data, user research, service performance metrics and stakeholder feedback
Champion user-centred design principles throughout the product lifecycle
Collaborate with User Researchers and Service Designers to understand user needs and identify opportunities for service improvement
Ensure product decisions are evidence-based and aligned with GDS principles where applicable
Contribute to the design and optimisation of end-to-end user journeys across digital channels
Contribute to service assessments and ensure products are prepared for Alpha, Beta and Live phases
Ensure accessibility, usability and inclusion are considered throughout delivery
Understand and navigate sector governance, assurance processes and stakeholder environments
Work with policy, operational and technology teams to balance user needs with organisational requirements
Build productive relationships with clients, stakeholders and delivery teams
Facilitate meetings and workshops to gather requirements, validate assumptions and align priorities
Communicate product objectives, risks, dependencies and progress clearly to stakeholders
Support senior product leaders in shaping product vision and strategic direction

Requirements

Experience as a Product Owner, Product Manager or similar role in agile delivery environments for private or public sector organisations
Strong understanding of roadmap development and managing product backlog with ability to use qualitative and quantitative data to support decision-making
Ability to write clear user stories, acceptance criteria and product requirements prioritised based on value
Experience working within multidisciplinary agile teams across engineering, design, architecture and delivery
Strong stakeholder management and facilitation skills
Experience working in agile and waterfall delivery environments
Previous consulting experience or experience delivering products and services in line with Government Digital Service (GDS) standards
Experience delivering digital services within the UK Public Sector and a good understanding of GDS standards
Experience working in a consulting environment within the digital services and technology industry
Experience within policy guidelines or within highly governed or regulated industries
Knowledge of Service Design, User Research and Digital Transformation methodologies

Conditions

Core and flexible benefits package with Peer Recognition Portal Applaud
Learning for life with training, thinktanks and hackathons
Access to 250,000 courses and certifications from AWS, Microsoft and Harvard ManageMentor
Disability Confident Employer offering an interview to eligible candidates who declare a disability

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