The company is looking for a Project Manager / Operations Manager to run N2/N3 operations support for a critical industrial information system serving large enterprise clients. The scope covers infrastructure, applications, middleware, monitoring, data, security and Cloud/Azure environments. The role combines on-site team coordination, SLA and ITIL service management, reporting to the client and delivery of evolution projects.
Gender markers in the title: (H/F)
In accordance with European anti-discrimination legislation, this job is open to all candidates
Hmale
Ffemale
Responsibilities
Pilot the N2/N3 operations support device and coordinate the team present on site
Ensure service continuity and compliance with contractual commitments (SLA, quality indicators)
Organize team activity: schedules, on-call duty, skills development and skills management
Run major incidents, problems and continuous improvement (ITIL)
Provide reporting to the client and the company (dashboards, steering committees)
Coordinate technical teams, suppliers and stakeholders
Lead evolution projects (scoping, planning, budget, risks)
Requirements
Bachelor's degree (Bac+5) in computer science or equivalent
6 to 10 years of experience, including at least 3 years leading operations teams on a critical information system
Mastery of ITIL and project management methods (Prince2, PMP, Agile)
Knowledge of industrial environments and Azure Cloud environments is appreciated
Leadership, client relationship sense and synthesis skills
Conditions
Individual support with training and certifications covered by the company
Real career development opportunities within a stable listed group