Service Delivery Manager

October 8, 2026

Hybrid

Senior

Paris

Indeed

Worth knowing

English is required

Description

The company delivers smart building, smart workplace and audiovisual fit-out solutions for commercial real estate. The Service Delivery Manager owns service contract design, quotes and SLA definitions, tracks operational budgets, orders and stock, sets up monitoring indicators and reports on results. The role sits directly under the Services Director, includes client-facing work, and is based in Paris on a permanent contract starting immediately.

Responsibilities

Participate in and commit to drafting the service contract and carry its contractualization
Prepare quotes and define their content and service implementation modalities through SLA descriptions
Track the operational budget and service contracts
Manage orders and stock and ensure delivery within deadlines
Handle elements impacting the service contract across its lifecycle and set actions to preserve defined service levels
Handle problems and assign them to the right contacts when needed
Produce reports, analyze and evaluate KPI results and propose improvement action plans
Own the elaboration and deployment of improvement action plans
Set up monitoring tools and define monitoring indicators
Follow company procedures, use internal tools and uphold security rules
Ensure client satisfaction
Promote the positive image of the company

Requirements

Degree from a generalist or specialized engineering school in IT, business or logistics
At least 5 years of experience in a similar role
Experience coordinating diverse projects and command of change management principles
Ability to work in a team and collaborate with technical and production departments
Strong interest in internal customer care management, with client relationship and written and oral communication skills
Recognized rigor, organization and analytical mindset, able to manage priorities and take initiative
Solid knowledge of digital solutions and a strong attraction to new technologies
Proficiency in office tools and a good level of English (technical vocabulary)

Conditions

Telework charter that predates Covid
Paid time off (RTT), meal vouchers and family health insurance
Join a right-sized team with strong values
Work on large-scale projects where your actions are decisive and recognized
Upskill with strong evolution opportunities within the group
Permanent contract (CDI) based in Paris, to be filled immediately

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