Technical Business Analyst

October 7, 2026

Remote

Middle

London

Description

The role focuses on business analysis across Oracle Cloud and other retail applications, combined with operational support for merchandising, warehousing, stores, finance and point-of-sale systems. The analyst bridges the gap between business and technology teams, ensuring requirements are understood, documented and translated into effective solutions. The role combines project delivery and application support in a fast-paced environment.

Responsibilities

Understand, document and analyse business requirements, translating them into functional and technical specifications
Support the delivery of projects and enhancements across Oracle Cloud and retail business applications
Document system changes, new functionality and business processes
Design, execute and coordinate testing activities, including repeatable test scripts
Facilitate workshops and stakeholder engagement sessions
Manage system releases, including impact assessment, issue management and resolution coordination
Provide day-to-day operational support for business applications
Investigate application issues and critical incidents, coordinating their resolution
Contribute to IT governance, change management and release management processes
Create and maintain support documentation, user guides and operational procedures
Deliver user training and develop supporting training materials
Maintain relationships with third-party vendors and implementation partners
Present recommendations and findings to management
Work within Agile delivery practices

Requirements

At least three years' experience supporting and analysing retail business applications
Strong understanding of merchandising, warehousing, store operations, finance and point-of-sale (POS) processes
Experience of gathering and documenting business requirements
Experience supporting cloud-based business applications and software-as-a-service (SaaS) solutions
Strong analytical and problem-solving skills
Experience in workshop facilitation and stakeholder management
Excellent communication and presentation skills
Experience of software development lifecycles and Agile methodologies
Strong documentation and process-mapping capability
Ability to manage multiple priorities and deadlines
A proactive, collaborative and improvement-focused mindset

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