Technical Support / Account Manager

September 29, 2026

Remote

Junior

Vilnius

Worth knowing

English is required

Description

A remote Technical Support / Account Manager position focused on fintech clients. The role combines client-facing communication in English and Russian with technical work such as API integration consultations, Jira ticket triage, and SQL-based reconciliation of transactions and balances. The manager supports clients through the full lifecycle from onboarding to production launch and acts as a bridge between clients and the technical and product teams.

Responsibilities

Support clients throughout the entire lifecycle: onboarding, API integration consultations, testing (sandbox/demo), and go-live / production launch
Handle day-to-day client communication in English and Russian (CRM: HubSpot/Freshchat) — answer product questions, guide clients through the dashboard, resolve issues
Translate client requests, complaints, and feature requests into Jira tickets (bugs and feature specs with reproduction steps and acceptance criteria), coordinate prioritisation with the development team
Act as the bridge between clients and the technical team, Product Manager, and Account/Business Development teams
Investigate discrepancies in transactions, balances, and reporting, monitor product metrics and incidents — including SQL queries and preparing data exports for reconciliation
Manage escalations with external providers

Requirements

1–2 years of experience in technical account management / fintech support
Fintech experience (payment solutions, banking products, virtual cards or similar)
English at Intermediate level or higher; Russian required
Experience with APIs: authentication flows, building requests (Postman/curl), reading technical documentation
Experience with Jira and Confluence; ability to write clear bug reports and requirements
Basic SQL for data analysis and reconciliation

Conditions

Remote work
Compensation for English classes
Flexible start of the working day

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