Business Analyst

October 30, 2026

Hybrid

Middle

Barcelona, Spain

Indeed

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Mandatory office attendance
English is required

Description

International Business Analyst specializing in Planning & Analysis supporting the performance and operational excellence of international contact centres. The role manages the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning. Based in Barcelona on a flexible hybrid schedule with a permanent full-time contract

Responsibilities

Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders
Analyse data related to incentive targets, call volume trends, and performance metrics for short-term operations and long-term strategy
Compile, consolidate, and mine data from multiple contact centre sources and business units for a comprehensive view of performance
Collaborate with international contact centre analysts to ensure consistency and quality of analytics output
Support workforce planning activities through forecasting and analysis to optimize operational efficiency
Continuously identify opportunities to improve reporting processes and analytical models

Requirements

2+ years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis
Fluent English communication skills, verbal and written
Strong analytical mindset with high attention to detail and accuracy
Proficient in Excel with the ability to manipulate and analyse large data sets
Experience with Tableau
Excellent interpersonal skills to collaborate with stakeholders at all organizational levels
Ability to work independently, proactively, and creatively, demonstrating sound judgment
Confident in challenging assumptions constructively and offering innovative solutions