Business Analyst CRM

October 25, 2026

Office

Senior

Paris, Île-de-France, France

Keep in mind

Original vacancy is in French
You will likely need French for the job. The employer can confirm
Office-only work

Also worth knowing

English is required

Description

Consulting assignment for a large international banking group, working as a functional business analyst (AMOA) on the CRM tool used by the Securities Services business. The role sits between middle office and back office business teams and IT, covering the whole cycle from needs qualification to deployment and user adoption. The consultant is expected to combine functional analysis with SQL and Microsoft Office skills and fluent English in an international banking environment. The position is a permanent full-time contract in Île-de-France.

Responsibilities

Qualify and prioritise functional needs together with the business teams
Draft and validate functional specifications with the IT teams
Drive functional acceptance testing and produce test reports
Organise change management and coordinate deployment with the impacted teams
Run user training sessions and create the related training materials
Provide continuous functional monitoring and evolutionary maintenance of the CRM tool
Act as the interface between business directions and IT teams

Requirements

Master 2 or engineering school degree (Bac+5), ideally with a finance specialisation
Experience in AMOA / functional project ownership on business applications
Proven ability to analyse complex functional needs and turn them into specifications usable by IT teams
Solid command of SQL
Proficiency in Microsoft Office
Fluent English for working in an international banking environment
Understanding of Securities Services, middle office and back office activities

Conditions

Permanent full-time contract (CDI) in Île-de-France
Start date to be agreed
Assignment with a large international banking group
Hiring process: 30-minute call with a Talent Manager, business interview with the Practice, then a client meeting
ClassPass access to more than 4 000 sports facilities
Inter-company nursery network covering 2 000 establishments
Learning bonus of 750 to 3 000 € every two years from two years of seniority
Up to 8 extra days of leave based on seniority
Dedicated Practice with a Practice Leader and dual Talent Manager / Business Manager follow-up