Business Systems Analyst - Workday Time Tracking & Absence Management

October 27, 2026

Hybrid

Senior

London, United Kingdom

Also worth knowing

Time tracker is used

Description

Deliveroo, now part of DoorDash, is hiring a Business Systems Analyst for its People Technology team in London on a full-time hybrid basis. The role owns the configuration of Workday Time Tracking and Absence Management, covering requirements gathering, change and release management and Tier 2 production support. The analyst partners with HR, Payroll and Technology stakeholders so time and absence data feeds correctly into pay calculations and workforce-management integrations.

Responsibilities

Gather and document requirements and configure Workday Time Tracking and/or Absence Management
Support changes driven by new business needs, acquisitions or divestitures, and regulatory updates
Build and maintain functional designs and configuration workbooks
Develop and execute unit, integration, regression and UAT test scripts
Assess the impact of Workday's biannual releases
Validate time and absence data feeds into pay calculations together with HR, Payroll and business stakeholders
Support integrations with workforce-management tools, time clocks, scheduling tools and absence vendors
Investigate and resolve escalated Tier 2 issues involving missed punches, incorrect accruals, calculation errors and approval-routing issues
Diagnose complex configuration, data and integration problems and escalate to Tier 3 or Workday support
Analyse recurring support issues, identify root causes and recommend proactive configuration fixes or process improvements
Create and maintain technical documentation, job aids and training materials
Support clear service levels for ticket response and resolution

Requirements

Three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management
Core HCM experience is a plus
Solid understanding of Workday business processes, security groups and calculated fields as they relate to Time Tracking and Absence
Experience gathering requirements, writing functional specifications and translating them into configuration
Experience designing and executing test scripts, coordinating UAT and completing regression testing
Strong troubleshooting skills with experience resolving complex configuration, business-process and integration issues in a Tier 2 support environment
Experience using a ticketing system such as Jira
Ability to balance project priorities with production-support requests
Clear, confident communication skills with technical and non-technical stakeholders
Preferred: Workday Time Tracking and/or Absence Management certification
Preferred: experience with Legion, Calabrio, Deputy, time-clock/device integrations, third-party absence vendors, multi-country configurations or agile delivery

Conditions

Full-time, hybrid role in the People Technology team in London
Reports to the Senior Manager, Workforce Management
Interview process typically includes 3–4 stages
Visible impact on customer, partner and rider experiences in a three-sided marketplace
Entrepreneurial environment with autonomy, pace and real responsibility