Claims Operations Analyst

October 21, 2026

Remote

Middle

Barcelona, Spain

Indeed

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English is required

Description

The role supports the claims operations function from the Barcelona office and reports to the regional claims operations manager. The analyst drives technology adoption, defect management, process documentation, performance reporting and continuous improvement projects across European teams. It suits a curious, detail-oriented person who enjoys using technology to automate manual work and streamline processes, and who can work with stakeholders in different locations.

Responsibilities

Rapidly learn and become proficient in the systems and tools used by the function
Explore and apply technology to improve, streamline and automate operational processes
Proactively identify system defects, raise tickets with IT and track them through resolution
Act as the go-to person for issue solving for the extended team
Produce detailed end-to-end documentation of function processes with clarity and accuracy
Generate and maintain reports tracking claims department performance and efficiency
Refine and optimise claims processes and procedures to improve efficiency, controls and user experience
Identify improvement and automation opportunities, recommend and implement practical solutions
Assist the manager in handling a high volume of company projects through successful completion
Organize, prioritize and manage workflow to fulfill both individual and team requirements
Adhere rigorously to established best practices for claims processes and protocols

Requirements

Excellent written and spoken English for communication with team members, IT and other stakeholders
Excellent attention to detail and a high level of accuracy
Strong analytical, problem-solving and data-analysis skills
Previous experience in a similar operational, analytical or technology-focused role (preferred)
Experience in insurance or financial services, including claims (preferred)
Fluent in another European language (preferred)
Productive, outcome-focused approach with ownership and accountability from initiation to completion
Ability to plan and prioritise work while managing competing priorities and deadlines
Proactive and resourceful working style with confidence to progress work independently
Technical curiosity and interest in emerging technologies and their practical application

Conditions

Hybrid working with the opportunity to work from home up to 2 days per week
26 days annual leave, increasing with length of service, plus option to purchase additional holiday
Comprehensive private medical and dental insurance for you and your family
Company-funded pension plan, life insurance and accident insurance
Monthly meal vouchers and contributions towards public transport, wellbeing activities and home working expenses
Access to learning and development opportunities, including leadership programmes, mentoring and online courses
Wellbeing support including Headspace, Employee Assistance Programme and Mental Health First Aiders
Modern offices in Barcelona with onsite gym, complimentary refreshments and excellent facilities
Full-time employment
Work location is Barcelona, Spain
Competitive salary and employee benefit package