Customer Success Manager

October 22, 2026

Hybrid

Senior

Paris, France

Indeed

Keep in mind

Another language required
French

Also worth knowing

Mandatory office attendance
English is required

Description

Customer Success Manager for the EMEA region, based in Paris, acting as a strategic advisor and trusted partner to the most complex enterprise clients adopting AI products across API, enterprise and coding-assistant offerings. The role spans usage growth, change management, ROI reporting and building regional Customer Success processes from scratch as one of the first CSMs in the region. The annual range is €150 000–190 000, the hybrid policy expects at least 25% of time in the office, and visa sponsorship is available.

Responsibilities

Build trusting strategic relationships with key EMEA customer decision makers
Become an expert in the API, enterprise and coding-assistant products and their best practices
Drive proactive usage planning based on current and future consumption and adoption trends
Monitor usage patterns and address underutilization of consumption- and seat-based products
Share the product roadmap and raise awareness of new products with customers
Document and quantify customer value through business outcomes, ROI and impact metrics
Identify new use cases and lines of business not yet onboarded
Design change management programs including Train the Trainer and Centers of Excellence
Own the customer lifecycle with account and success plans and quarterly business reviews
Build EMEA-specific processes, playbooks and best practices for the regional team
Act as the primary conduit between customers and the company
Engage product managers as the voice of EMEA customers

Requirements

6+ years of experience in customer-facing roles such as Customer Success, Consulting or Solutions Architect
Proven success in both consumption-based and seat-based business models
Technical fluency to explain AI/ML concepts, API integrations and software implementation patterns
Experience presenting and demonstrating technical products to varied audiences
Strategic mindset to turn growth opportunities into actionable expansion plans
Strong project management skills and ability to manage multiple customer relationships
Cross-functional collaboration and proactive representation of the customer's interests
Fluency in French, Spanish and English
Bachelor's degree or an equivalent combination of education, training and experience
Interest in the responsible development of advanced AI systems
Comfort working across time zones with a US-based headquarters

Conditions

Hybrid policy: at least 25% of working time in one of the offices
Annual salary range €150 000–190 000
Visa sponsorship support and immigration lawyer when an offer is made
Work across several time zones with a US-based headquarters
Optional equity donation matching, generous vacation and parental leave
Flexible working hours

Similar jobs

Similar in meaning, not just matching keywords

This device does not meet the site requirements

What may not work

Customer Success Manager

Job summary

Keep in mind

Also worth knowing

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summary

Similar jobs

More on this topic

Customer Success Manager

Job summaryAnalysis and summary of the descriptionSo-so [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } 60

Job summary

Keep in mind

Also worth knowing

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summaryAnalysis and summary of the descriptionSo-so [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } 60

Job summary

Similar jobs

More on this topic