Functional Support Analyst

October 15, 2026

Hybrid

Middle

Warszawa

Indeed

Keep in mind

Original vacancy is in Polish
You will likely need Polish for the job. The employer can confirm

Also worth knowing

English is required
C1 level

Description

The role covers first-line functional support for the Finastra Loan IQ system used in structured finance and credit operations. The analyst resolves user tickets and production incidents using SQL, acts as SPOC for a project team, and collaborates with development and support teams in France, India and North America. The engagement is offered on a B2B basis with a budget of up to 90 PLN/h plus VAT, in a hybrid model with three days a week in the Warsaw office.

Responsibilities

Provide functional support of the Finastra Loan IQ system for structured finance and credit operations
Analyze and resolve user tickets and production incidents as first-line support
Monitor the production environment to identify potential issues and ensure system continuity
Coordinate incident handling and communicate with users, business stakeholders and technical teams
Analyze functional and technical issues using Loan IQ and SQL
Handle user tickets according to priorities and verify the validity of reported needs
Work with development and support teams from France, India and North America
Act as Single Point of Contact (SPOC) for a selected project team
Participate in Agile meetings, solution reviews and production maintenance prioritization
Prepare and update operational documentation and support procedures
Perform control checks after production deployments (release sanity checks)
Identify improvements increasing the quality and efficiency of support processes
Relay information and tickets between teams working in different regions

Requirements

Strong practical knowledge of Finastra Loan IQ and business processes of structured finance and credit servicing
Good SQL knowledge enabling data analysis and support in diagnosing problems
Experience in analyzing and resolving user tickets and incidents in production systems
Analytical thinking and ability to solve problems independently
Focus on user needs and quality of the support provided
Clear written and verbal communication, including conveying information about incidents
Ability to set priorities and handle multiple tickets in parallel
Continuous improvement mindset and documenting solutions
Ability to work in an international project environment
Fluent English (C1) for business and technical communication

Conditions

Hybrid model with three days per week in the office in Warsaw
B2B cooperation model with a budget of up to 90 PLN/h plus VAT
Opportunity to provide services across diverse Software, Embedded, Data and Cloud projects
Involvement in additional pre-sales and expert initiatives
Access to medical care, sport card and cafeteria platform under cooperation rules

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