Head Of Pmo

November 4, 2026

Hybrid

Head

London, United Kingdom

Indeed

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Portfolio required

Description

Finastra is a global financial services software company serving over 7,000 customers, including 80% of the world's top 50 banks. The Head of PMO will oversee the portfolio of services projects — implementations, upgrades, migrations and modernization programs — within Universal Banking, owning project health, forecasting, capacity, utilization and margin reporting. The role directly manages project managers and Service Operations and collaborates with delivery, product, support, cloud operations, finance and sales.

Responsibilities

Contribute to Services-wide initiatives, enhance customer satisfaction and strengthen project management and governance
Establish feedback mechanisms and analyze project data to identify trends and drive continuous improvement
Identify AI and automation opportunities to simplify PMO and service operations processes
Own PMO accountability for on-time, on-budget delivery through governance, health reporting and milestone tracking
Provide portfolio reporting for steering committees, executive reviews and customer governance
Own the early-warning and escalation mechanism for at-risk projects and manage cross-functional dependencies
Enforce consistent use of the standard delivery methodology, stage gates and quality standards
Strengthen documentation discipline and act as an escalation point for complex customer and internal issues
Own the monthly services forecasting and financial operating rhythm with Finance and delivery leaders
Establish a single source of truth and standardized dashboards for revenue, cost, margin, utilization, capacity and delivery risk
Protect project margins by reviewing resourcing against deal assumptions and strengthening scope and change-request governance
Provide timely reporting of billable and non-billable utilization with insights tracked to closure
Run active capacity management and support pre-sales with resourcing feasibility and delivery-readiness assessments
Lead, coach and develop project managers and the Service Operations team, including recruitment, onboarding and training
Drive consistent performance management, including goal-setting, feedback, appraisals and handling underperformance
Build bench strength and succession for critical PMO and service operations roles

Requirements

Extensive experience in project and portfolio management with a focus on enterprise-level software, SaaS or banking technology projects
Demonstrable experience leading PMO or project management teams, including direct and indirect reports
Project management certification such as PMP (required)
Experience in aligning projects and programs with strategic business objectives
Ability to establish feedback mechanisms, analyze project data and implement continuous improvement initiatives
Strong skills in guiding, training and coaching project managers, plus managing recruitment, onboarding and performance appraisals
Strong financial acumen in services revenue and spend forecasting, utilization, capacity and margin management
Experience building trusted data and dashboards for executive decision-making
Executive presence and the ability to influence senior leaders and challenge with data
Excellent communication skills, with the ability to engage with stakeholders at all levels

Conditions

Full-time employment with hybrid working arrangements
Unlimited vacation, subject to local regulations and business priorities
Paid time off for voting, bereavement and sick leave
Confidential one-to-one support through the Employee Assistance Program
Medical, life and disability insurance and retirement plans
Paid time off for volunteering and donation-matching opportunities
Online learning and accredited courses through the Skills & Career Navigator tool