IT Service Delivery Manager

October 15, 2026

Hybrid

Lead

Madrid, Spain

Description

The company is hiring an experienced IT Service Delivery Manager to lead end-to-end delivery and management of custom applications across the SDLC. The role connects business priorities with application development, maintenance and operations, requiring strong service management, Agile delivery capabilities and technical depth. The manager has overall ownership of service delivery, quality, application stability, risk management and continuous improvement.

Responsibilities

Manage the end-to-end lifecycle of custom applications across SDLC
Lead multidisciplinary teams including Developers, Architects, QA Engineers and Business Analysts
Manage roadmaps, backlogs, releases, capacity, dependencies and delivery commitments
Ensure application stability, quality and compliance with agreed SLAs and KPIs
Oversee incidents, problem management, production transitions and service improvement actions
Manage stakeholders, ensuring clear communication, alignment and effective follow-up
Prepare and present regular service status reports covering performance, progress, risks, issues and KPIs
Collaborate with Business, Product, Architecture, Security and Operations teams
Promote Agile ways of working while maintaining effective IT service management and governance
Monitor technical debt, obsolescence, performance, security and operational risks

Requirements

Bachelor's degree in IT, Computer Science or a related field
Understanding of Agile methodologies and solid knowledge of project management and service delivery
Excellent communication skills and proven ability to influence stakeholders at all levels
Strong understanding of the full Software Development Life Cycle from requirements and design through deployment and support
Proven experience leading cross-functional technical teams including Engineering, QA, Architecture and Application Support
Ability to engage with engineering teams, manage technical dependencies and translate risks into business impact
Experience in implementation and optimization of Microsoft Dynamics 365 environment, especially Field Services
Hands-on experience in software engineering or application development is a plus
Experience with ServiceNow and Azure DevOps, ITIL4 Certification is a plus

Conditions

Globally recognized and stable company, a leader in the Testing, Inspection and Certification industry
Flexible schedule and hybrid work model
Continuous learning opportunities through SGS University and Campus
Multinational environment with colleagues from various continents
Comprehensive benefits platform

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