IT Support (Mid Level)

November 14, 2026

Hybrid

Middle

Lisboa, Portugal

Indeed

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Another language required
Portuguese

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English is required

Description

This role combines the operation and development of infrastructure with support for internal activities and client projects. It covers server and network administration, incident response, security, documentation, and opportunities to improve and automate recurring tasks.

Responsibilities

Administer and maintain Linux and Windows servers, including installation, configuration, updates, patch management, and hardening
Manage IP network infrastructure to ensure availability, performance, and security
Define, execute, and monitor backup processes, including periodic restoration tests
Diagnose and resolve incidents in distributed computing environments, including root-cause analysis
Support IT processes for the organization and its clients, coordinating with development teams and external suppliers
Prepare and update technical documentation and operational procedures
Identify opportunities to improve processes and automate recurring tasks
Balance planned work, including maintenance, updates, and improvement projects, with incident response and prioritization
Apply security, access-control, and procedural requirements in banking and insurance environments
Work autonomously across a broad range of technologies and topics

Requirements

At least three years of experience in similar roles
Strong knowledge of Linux
Strong knowledge of IP networking
Good knowledge of Windows environments
Ability to troubleshoot complex distributed computing environments across network, system, and application layers
Ability to work in a team, communicate well, and stay organized
Proficient Portuguese and advanced English
Experience using and administering open-source software is valued
Knowledge of shell scripting is valued
Knowledge of hardware maintenance is valued
Solid knowledge of computer network security is valued
Knowledge of PL/SQL is valued
Experience managing and monitoring DBMSs such as MySQL and SQL Server is valued

Conditions

Full-time employment
Hybrid work arrangement
Ongoing training and support
Annual performance review with a feedback session and potential for career progression
Participation in varied projects across different markets
Collaborative and inclusive work environment

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