Platform Support & Onboarding Engineer

October 18, 2026

Senior

Sant Cugat del Vallès, Spain

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English is required

Description

The role focuses on helping product teams successfully adopt the Enterprise Data Platform through a mix of platform consultancy, technical support and hands-on development. It covers onboarding of new delivery teams, solution design using cloud, data, analytics and AI services, and direct contribution to the AI-powered Onboarding Hub product. Responsibilities also include integrations with enterprise systems, release support, automation and enablement activities.

Responsibilities

Act as a key technical contact for onboarding new product delivery teams to the Enterprise Data Platform, supporting platform adoption and effective use of services
Collaborate with product teams, solution architects, and engineering teams to design and implement solutions using cloud services, data platforms, analytics, AI services, CI/CD pipelines, and developer tooling
Contribute to architecture reviews and provide recommendations to ensure solutions align with platform standards, security requirements, and engineering best practices
Provide technical support and consultancy to platform users, troubleshooting issues and coordinating escalations where needed
Contribute to the development and continuous improvement of the Onboarding Hub, delivering AI-powered experiences, workflow automation, and self-service capabilities
Design and implement integrations with enterprise systems including Jira, ServiceNow, Confluence, cloud platforms, and identity management solutions
Support software releases and deployments across development, testing, and production environments to ensure reliability
Identify opportunities to improve user experience and platform adoption through automation, process improvements, and AI-assisted solutions
Share user feedback with platform engineering teams and contribute to platform enhancements and product improvements
Create technical documentation, onboarding materials, and knowledge-sharing content, and support training and enablement sessions

Requirements

Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field
4-5 years of experience in Software Engineering, Platform Engineering, Technical Consulting, Developer Enablement, or a similar technical role
Hands-on experience developing applications and services using Python and modern software engineering practices
Strong knowledge of REST APIs, microservices, and system integrations
Experience working with cloud platforms such as AWS and/or Azure
Experience with SQL and modern data platforms, ideally within analytics or data engineering environments
Familiarity with CI/CD pipelines, Git, automated deployments, and DevOps practices
Experience integrating enterprise applications and tools such as Jira, Confluence, ServiceNow, identity management platforms, or similar solutions
Exposure to AI-enabled applications, workflow automation, self-service platforms, or developer productivity solutions
Experience working in Agile development environments and collaborating with cross-functional engineering teams
Strong communication skills and the ability to engage effectively with both technical and non-technical stakeholders
Professional proficiency in English

Conditions

Flexible working conditions
Life and accident insurance
Health insurance at a competitive price
Investment in learning and development
Gym membership discounts
Full-time employment

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