Quality Assurance Manager

October 15, 2026

Hybrid

Head

London

Indeed

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Mandatory office attendance

Description

The MDU is hiring a Quality Assurance Manager in London on a hybrid basis to establish and govern the quality strategy across EITS. The role manages relationships with outsourced QA partners, leads the transformation to a modern Quality Engineering approach and provides independent quality oversight throughout the delivery lifecycle. Key focus areas include shift-left testing, test automation integrated into DevOps and CI/CD pipelines, and a Quality Management Framework aligned with ISO 9001.

Responsibilities

Develop and maintain an enterprise-wide Quality Engineering and Assurance Strategy with the Head of IT Governance, supported by clear processes, standards, governance and controls
Define and implement a Quality Management Framework aligned to recognised standards such as ISO 9001 and industry best practice
Establish quality policies, methodologies, standards and operating procedures across EITS, working with QA partners to implement a Centre of Excellence
Promote a culture of quality by design and shift-left testing principles across all delivery teams
Drive continuous improvement initiatives based upon lessons learned, audit outcomes and quality metrics, improving the QA maturity score aligned to contractual obligations
Lead the transformation from a traditional testing model to a modern Quality Engineering approach
Ensure quality assurance involvement from change initiation through delivery, implementation and operational transition, leading a shift-left approach to foster cross team collaboration
Define how and when automated testing should be leveraged across products and services
Establish standards for test automation, continuous testing and integration into DevOps and CI/CD pipelines
Identify opportunities to improve quality, reduce defects and increase delivery effectiveness through tooling, automation and process optimisation
Establish and operate quality governance processes across the EITS and Change delivery portfolio
Provide independent quality assurance reviews and stage gate assessments throughout the delivery lifecycle
Ensure projects adhere to agreed quality standards, policies, controls and governance requirements
Participate in project boards, change governance forums and delivery reviews, providing quality-focused recommendations and challenge where required
Assess delivery readiness and provide quality assurance sign-off recommendations for major releases and implementations
Monitor delivery quality risks and ensure appropriate mitigating actions are identified and tracked
Lead the delivery of a service-oriented Testing and Quality function capable of supporting multiple concurrent programmes, projects and operational initiatives
Ensure appropriate testing methodologies are applied including functional, integration, regression, performance, non-functional, accessibility, security and business readiness testing
Establish repeatable testing approaches and standards that can be consistently adopted across EITS
Ensure testing services remain scalable, efficient and capable of responding to changing portfolio demands

Requirements

Extensive experience in IT Quality Assurance, Quality Engineering or Testing leadership roles, including experience as a QA Manager or equivalent
Deep working knowledge of Quality Engineering, testing methodologies and quality management practices
Proven experience developing and implementing enterprise-wide Quality Assurance frameworks and standards
Experience establishing quality governance processes and providing independent assurance across programmes and projects
Experience managing quality throughout the delivery lifecycle, including operational readiness and service transition
Demonstrable experience implementing Quality Management Systems aligned to standards such as ISO 9001
Experience working with third-party suppliers delivering Testing and Quality services