Senior Client Success Manager

October 16, 2026

Remote

Senior

hh.ru

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English is required
C1 level

Description

Evido is a marketing and AdTech company working across Meta, TikTok, Telegram and other platforms. The company is looking for a Senior Client Success Manager to become a trusted partner for Enterprise-level clients, guide them through onboarding and support paid campaigns. The role combines client management, operational excellence, cross-functional collaboration with ad platforms, and data-driven insights.

Responsibilities

Build long-term relationships with Enterprise clients and act as their trusted advisor
Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions
Drive regular client performance reviews and commercial conversations
Resolve complex client issues in collaboration with internal teams
Own operational processes related to Enterprise clients and ensure smooth execution across teams
Monitor internal workflows, identify bottlenecks and drive process improvements
Help scale the Client Success function by improving documentation, playbooks and internal processes
Work closely with advertising platforms (Meta, TikTok, Google) on escalations and partnership initiatives
Coordinate internal stakeholders to deliver the best client experience
Support strategic initiatives and participate in launching new products and workflows
Analyze client performance, commercial metrics and operational data
Prepare presentations, reports and recommendations for clients and internal stakeholders
Translate complex information into clear business actions
Share knowledge with teammates and support onboarding of new employees
Take ownership of internal initiatives and gradually develop leadership skills
Be ready to grow into a Team Lead role as the team expands

Requirements

5+ years of experience in digital marketing, AdTech, media agencies or performance marketing
Strong understanding of the digital advertising ecosystem (Meta, Google, TikTok or similar platforms)
Experience managing Enterprise or strategic clients
Experience coordinating multiple stakeholders and leading complex projects
Strong analytical skills and confidence working with data in Excel / Google Sheets
Excellent English (C1/C2) and Russian (C1/C2)
Ability to balance commercial thinking with operational execution
Proactive and ownership-driven
Strong organizational and project management skills
Excellent communication and stakeholder management
Calm under pressure and comfortable solving ambiguous problems
Structured thinker with strong attention to detail
Passion for building processes and improving the way teams work
Experience mentoring colleagues or leading projects without formal people management
Experience building or optimizing operational processes
Experience working with international clients

Conditions

Remote work
Direct work with Enterprise clients and full ownership of their success
Opportunity to influence product development and shape internal processes
A culture that values expertise, autonomy, kindness and healthy communication
Fast decisions, minimal bureaucracy, lots of space for initiative
Growth in AdTech, cross-platform learning, and complex client cases

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