Senior Product Design Manager, Payments And Fulfillment

October 19, 2026

Hybrid

Senior

Brooklyn, NY

Keep in mind

Citizenship requirement applies

Description

Senior Product Design Manager for Payments and Fulfillment, reporting to the Design Director for Marketplace Trust. The role acts as a cross-functional partner and direct design manager across two foundational marketplace initiatives: Payments and Fulfillment. It combines strategic product partnership, people leadership, and craft direction across both buyer and seller experiences. The design team is small but works on organizationally complex products that underpin the marketplace.

Responsibilities

Operate as cross-functional partner and direct design manager across Payments and Fulfillment
Shape strategy, vision, and execution in the product design area
Elevate craft quality, develop design talent, and organize the team for the best outcomes
Work with Product, Engineering, and Research leadership to define and drive strategies
Navigate evolving architecture, regulations, and shifting priorities, framing ambiguous problem spaces into clear opportunities
Coach designers through complex initiatives and platform dependencies with clear quality expectations
Partner with Brand and Design Systems to keep components accessible, performant, and scalable
Use qualitative and quantitative insights to improve user clarity, confidence, and marketplace performance
Ensure buyers and sellers have flexible and reliable payment experiences and that sellers get paid
Give sellers the tools to fulfill their orders and manage issues with buyers or orders

Requirements

Experience leading design in an ecommerce or seller tooling space, from discovery to delivery
Strong systems thinking and deep expertise unifying complex systems
Experience mentoring and developing designers, setting clear performance expectations, and supporting continuous growth
Experience defining and managing org structures is a plus
Excellent communication and storytelling, with the ability to align senior stakeholders around vision, tradeoffs and roadmaps
Experience managing multiple stakeholders across different teams
Experience developing senior ICs and leveraging them as a direct partner
Excellent executive presence with a history of successfully advocating for design excellence in seller tools or business tools

Conditions

Full-time position reporting to the Director, Product Design
Come into the Brooklyn office once or twice per week
Remote candidates outside commutable distance considered case-by-case with occasional travel to the office
Equity package, annual performance bonus, and competitive benefits that support you and your family
Base salary determined by location, skills, and experience across two geographic pay zones